Starbucks — Restaurant in Eastvale

IN THE STORE WITH A STARBUCKS CUP ON MY TABLE, GIRL AT COUNTER TELLS ME BATHROOM CODE IS FOR CUSTOMERS ONLY

I ordered a white mocha and a cheese danish inside the store. After maybe three minutes, a couple comes in after me. Two more people come in after them. The man in the couple immediately after me gets his food, and a different size WHITE MOCHA. The next two people get their food. I have to go ask what's up with my order, to which they reply that they have it. It is still about 5 more minutes before I get my food. The worker who delivers it is very apologetic.

Then things seemed to take a personal turn.

I sit at a table and I'm working for a while on my laptop in the store - as are a number of people. I'm facing the long preparation area which includes the area where the cashier stands. The bathroom, entrance, and ordering counter are all to my right; the entrance is in direct view of the counter. And where I'm sitting is in full view of the person taking orders, as is the entire seating area. I get up and walk toward the restroom. As I pass in front of the register, I can see that you need a code to open the bathroom door, so I turn toward the young woman at the register. She's with a customer. I stand off to the side of them a polite distance. When she looks at me, I mouth the word "bathroom." She looks down, obviously at the code, and says, "Just a moment." I thought that was weird because other locations would have just blurted it out while the customer at the register was fumbling with whatever he was fumbling with.

When the customer at the register finally pays, the young woman says to me, "Bathrooms are for customers only so have you ordered yet?" She said it with contempt or some type of air of being put-off. I tell her, yes I’ve ordered and I’ve been there for an hour.

She gives me the code – no apology.

Btw, I was dressed in an outfit I’ve worn to work a few times in a conservative business. At minimum I didn’t look homeless.

So, if she somehow assumed I had just walked int the store, rather than crossing right in front of her field of vision from the side, she could have said something along the lines of, "Sir, sorry, I didn't see you walk in. Have you already ordered?" Or "Sir, did you order already? I have to ask because Corporate is very strict about this policy."

What I got instead was a presumptuous, unfriendly attitude that had already reached a conclusion. Very...

I usually don’t want to leave bad reviews for Starbucks because I am a loyal customer of so many years and I always appreciate the consistent quality and utmost hygiene. But this time I am so fed up with this store’s speed and I have to say something. Hopefully this will prompt the management to do something about it instead of just saying “sorry we just have a lot of orders ahead of you.”

I’ve had two times of bad experience with their speed and I’m not giving them a third chance until they do something about it. Both happened on a Saturday morning. The first time, I had to wait for 30 minutes for my mobile order of a matcha latte past the estimated pick up time shown on my phone. Since I had never had to wait for that long I suspected something was wrong with my order. Maybe they forgot about it. I had to ask the barista for a couple of times who just straight up told me that they were a lot of orders ahead of me.

However, it just wasn’t true. I was there the entire time, for 30 minutes. I saw people who came into the store and ordered while I was waiting to get my order, but they got the drinks ahead of me. I saw the visualization of the drive thru lane on the screen near their counter showing that the cars passed through the lane without having to wait for more than 3-4 minutes- yep they do count the minutes for the drivers and care about how the drivers feel but not the mobile order people for God knows why. I was like, alright, it may be just a bad day. Then I came back this morning. The same thing happened! Except that this time I waited for only 20 minutes past my mobile order’s estimated pick up time instead of 30 minutes. Impressive improvement right?

I wonder if Starbucks just thinks our time is not valuable as the drivers’ time waiting in the drive-thru lane. Or they never know this is a problem since the store management probably never had to wait in line for getting their mobile orders done. I figured if we don’t say anything nobody will treat this as a problem. So I’m raising my hand here. I hope that I’m alone, because I don’t want other people to have felt ignored and disrespected as I did. But just in case if I am not alone, if you have experienced similar things, please also say something. We need to be listened to. We are not a bunch of having-nothing-to-do-on-weekends. We all got lives to live. We are not spending money anymore for...

Usually a great experience but today we were not happy with our drinks. Our iced pecan crunch oat milk latte had its foam very watery. I used to work at Starbucks and can tell they rushed the blending process of the foam which is not standard. It affected the quality of the drink (the crunch topping sinked to the bottom & loose foam messed with the latte’s consistency). Also, my shaken espresso was way too strong. felt like a drop of oat milk was added rather than a splash.

At the window we were barely greeted by the barista. he rushed to get us out of the drive thru line.

having worked at a busy location before I can understand the importance of keeping numbers low at the window. but these drinks are expensive and standards should be consistently met to an extent.

we usually go to this location between 8-10pm aka down time. the drinks are great every time. I expect the same quality of drink regardless of the time I...