W Cafe — Restaurant in Eastvale

The worst customer service and restaurant experience I have ever experienced in my life, and I have been on this earth for over half a century.

Not once but twice I had the same negative experience.

I placed the order online via their website. I arrived at the restaurant at the estimated time my order would be ready per their order confirmation. It was not, and they had me waiting an hour after I arrived. I inquired about the status of my order every so often, and they told me it was in process. I finally had enough when customers that arrived after me ordered and got their orders before me. Their excuse, they are too busy and my order was too large (5 items). Ridiculous, you can't pick and choose after accepting the order. The chef was very rude, which added fuel to the fire. It really took a lot of restraint on my side not to do something I regretted legally.

I can not recommend this restaurant, and they will never get my business again. You know what they say. Fool me once, shame on you. Fool me twice,...

Great food and very large portions. The house fried rice has shrimp in it and my husband loves it. Since I don't like shrimp I always order the egg fried rice which is very very good. I also like the sweet and sour pork. The portion is more than enough for me to eat and be full and then still have some left over for tomorrow. That's the same way with the rice. Egg drop soup just yummy that's how I can describe it. It comes in a huge bowl that four people could easily share and have enough for all four people. We also ordered the vegetable spring rolls and I really like them They have more than enough vegetables in there and that's not a lot of onions in it. Overall the place is clean, the service is great and it doesn't take a long time for the food to be prepared. Great restaurant and we will definitely go back there...

I was quite disappointed with their service today. I ordered intestine in griddle pot, however when I got home it was a different dish. I called the restaurant to explain to them and they acknowledged the wrong dish was made but didn’t offer to remake the dish. They had asked me to drive back to the restaurant to return the incorrect item in order for them to replace it, but driving back is not that simple, especially when it is late and dinner also has to be made for kids. I had asked the lady to talk to her boss but she said she doesn’t even know who the boss is! Really! Obviously it is a lie. Overall I was disappointed at their customer service and not being honest to their customers. I was thinking in my mind no wonder that was no one there in...