Casey's — Restaurant in Effingham

I am writing to report an issue I encountered during a recent visit to your establishment at approximately 10:16 pm. I ordered a pizza and discovered that the soda machine was out of Coca-Cola. I informed the counter attendant, who was then occupied with stocking, and requested that the machine be refilled. Although she acknowledged my request and said she would inform the kitchen staff, the subsequent interaction with the staff member responsible for the beverage area was unsatisfactory. Despite my polite request for assistance, their response was dismissive and lacked the professional courtesy expected in a customer service environment. This negatively impacted my overall experience. I hope this issue can be addressed to improve future customer...

Night time manager absolutely AWFUL with customer service!!!! I've been in here quite a few times when she's working and everytime its like I'm a bother...or she's hugged up and kissing on her man behind the counter....or i have to wait for her to get off her phone to ring me out....tonight she rung me up and didn't say ONE WORD....no total....no thank you....no kiss my *as NOTHING. TONIGHT DID IT I WILL NOT BE BACK TO THIS LOCATION. I don't know who is in charge but they better look into different options for someone to run the store....because is awful...

We just left Casey's on Banker St in Effingham. The sign says diesel is $3.29/gal, the pump said $3.59/gal, I said something to the 2 working inside and they informed me that their manager had to be the one to change the sign. I said we'll, you should honor what your sign advertises, and they informed me they could not do anything. They told me I could talk to the manager on weekdays between 7am-3pm. Which obviously at 9:26pm, that did not help. So make sure and watch the prices at Casey's, you will pay more...