Cheap prices for CHEAP FOOD!!!! This place was absolutely disgusting. My boyfriend and I were on our way back to Arizona and were in need of something to eat. We saw a Chilis and an Olive Garden, but being the adventurous people we are we thought we'd try something new. Boy, was that a mistake.
First off, I had to use the restroom since we had been in the car for a while so we asked for two glasses of water and then I immediately walked to the bathroom. Terrible! The bathroom was gross and the stall didn't lock. I would've been better off stopping a few miles back at a rest area, or better yet off to the side of the road.
Anyway, when I arrived back at my table I found to my surprise that we had been given Iced Tea instead of water.. At this point we should have just walked out, but instead decided to give the food a shot. Wrong choice again.
We ordered sesame chicken, orange chicken and steamed rice. About 5 minutes after placing our order our food arrived. Rather fast for a place that I'm assuming is made to order. Upon arrival I grabbed a small piece of orange chicken to try. I had a hard time swallowing it was so gross. The sauce tasted like something you'd get out of a jar from a supermarket and the chicken was as if it had been cooked weeks ago and then warmed to serve. That was my first and last bite of the chicken. We then asked to get our check.
To touch on service, it was.. Well.. We didn't have service. We were given dirty menus, brought the wrong drinks, and only spoken to in Spanish (I do not speak any Spanish.). Overall, we should not have had to pay to eat there, instead they should be paying people to eat here. That being said though, you could not pay me enough to eat here again.
Nicely put, the only way this place may get better is to lock the doors and burn the...
Read moreIn the first place, the place was packed with people and there was alot more waiting to be seated. When I was finally seated, I ordered Jasmine tea to start. After I got the tea and ordered the meal, the wait began. I understood the twenty minute wait to be seated, but the thirty minutes thereafter was a bit much. I had ordered Junpo noodle soup and some Mongolian chicken (with rice) as a side dish. They usually bring plates first with some lemon wedges too. So you know that your order is coming next, right? However it does not. Another server comes by and leaves another set of dishes and place settings instead. That was it for me. I should have left but they did serve me tea. When I went cashier to pay for the tea, they said they were sorry about the experience and let me go withiut paying. It is usually very busy when I visit (2pm to 5pm) but the wait to be served the order has never been more than 15 minutes. Despite the experience, I will be back. This time, I guess, was more...
Read moreThe other day I had ordered my food using the Beyond Menu app the night before. Fortune Garden at the IV Mall opened at 11:00 am and my order was supposed to be ready at 11:45 am. Once I got to the restaurant people who had ordered that morning we’re getting their food before me. When I asked the employees at the register where my order was they just laughed at me! My food was at least 15-20 minutes late being brought out to the front. The girls at the register seemed to think it was very humorous that I was upset. Once I got home I found that the outer plastic bag was full of leaked liquid, and the chop suey was almost 99% bean sprouts with no meat, and the bean sprouts looked old. My pot stickers were old and dried out. Only order worth eating was my wife’s shrimp and broccoli. I will never go to Fortune Garden at IV Mall again - the customer service sucks and the food is awful! Steer clear of this place, unless you like...
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