In terms of the building itself, this Hampton is a lot newer/nicer than ones I've stayed it in the past. The staff here have also been very friendly and welcoming.
Unfortunately there's a lot of problems here too. For one, this hotel apparently also serves as a barracks for loud and disorderly military personnel who I guess are stationed at one of the myriad military bases around here. They shout at the top of their lungs and slam doors all night, every night, so I can never get a good night's sleep. As soon as they check out, another group checks in. The noise never stops. I am here for work and have to get up at 4 AM, so this is a huge problem for me.
Housekeeping and kitchen staff also speak little or no English so communicating with them is difficult, and they don't seem to be very well trained (or trained at all). On my first week one of the housekeepers tossed out my toothpaste and all of my receipts which I needed for my expense reports, despite this being against Hampton Inn's policy (the policy is that they should only throw away things that are in the trash). It was the first time something like this ever happened to me at a Hampton Inn. I talked to the front desk about it and fortunately it hasn't happened since they apparently re-trained them, but there are still other problems.
There's a problem with guests cross-contaminating food in the kitchen. This is a problem I've had at other Hamptons but have never seen addressed, despite the fact that Hampton has a policy that if a guest has special dietary needs, they will try their best to accommodate them. I have special dietary restrictions and cannot eat the meat that is served here.
I routinely see guests using the same serving utensils for different foods, even though they set out a separate spoon/tongs for the eggs, meat and potatoes, respectively. To make matters worse, sometimes the staff do not align the utensils properly with their respective plates/signs so some guests get confused and might think that the serving spoon for eggs is for meat, for example.
I talked about the food contamination issue with the front desk and suggested they put a sign up asking guests to be considerate and not cross contaminate items by using the designated utensils for each dish. I was told they'd make a sign right away, but a week later there is still no sign and when I brought it up to the front desk again, they just gave me a generic response and didn't do anything.
The cross contamination issue is a big problem for people with dietary restrictions due to religious beliefs and food allergies. The latter could easily result in someone ending up very sick or dying.
Despite being a newer and nicer building, it doesn't seem well maintained. One of the elevators has been out of service for a couple days now. Several of the doors for the hotel seem to be in poor condition and require considerable force to open or close. One of the washing machines in the laundry room has a damaged door that has to be lifted in order to close it. In one of the dryers, the lint filter is bolted down to the dryer making it difficult to remove the lint. The other dryer has the lint filter broken off at the point where it is bolted down, presumably by a guest who wanted to clean it. Neither is ideal and they should not be bolted down like that in the first place.
Half the accessories for the cable tower in the fitness center are missing (such as ankle straps, which means leg workouts are not possible). The water dispenser in the fitness center is often empty and I have to constantly ask the front desk for water. They also do not maintain hot water in the hot water dispenser in the beverage area in the lobby, so the water is often cold or lukewarm and not hot enough to brew tea with. I constantly have to ask the kitchen/front desk staff for hot water.
There's other problems here as well but if I list them all this review will never end. Overall I am not happy with my experience here and am seriously considering staying at a...
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