Buffalo Wild Wings — Restaurant in El Centro

Horrible Experience at Buffalo Wild Wings El Centro – Discriminatory, Overpriced, and Disrespectful!!!

My experience at the Buffalo Wild Wings in El Centro was so awful that I feel obligated to warn others. From start to finish, everything about this visit was a complete disaster—not just in terms of service and food quality, but also in the way we were treated.

First, our order was completely wrong. We ordered tater tots but were served fries instead. When we pointed out the mistake, the staff insisted that we had ordered fries—essentially gaslighting us rather than correcting their error. To make matters worse, when the bill arrived, we were charged for the tots we never received, and they outright refused to remove the charge.

The food itself was equally disappointing. The chicken tenders we ordered were burnt and completely overcooked, making them inedible. The sauce we specifically requested was not only wrong but was also served on the side instead of being tossed with the chicken as requested. When we asked if they could fix the issue and make the food properly, we were told no—no apologies, no attempt to correct their mistake, just a flat refusal to do anything about it.

What made this experience even worse was how we were treated compared to other customers. We are an interracial Black and White couple, and it was painfully obvious that we were overlooked the entire time. Meanwhile, other same-race couples were given prompt service, proper orders, and much better treatment. It was impossible to ignore how differently we were treated compared to other tables. We were barely acknowledged, had to repeatedly ask for basic service, and were dismissed when our order was wrong—while other customers had their needs met without any issue.

To add insult to injury, our bill was well over $100, and yet we were treated as if we didn’t matter. For that kind of money, you’d expect at least decent service and food that’s cooked properly, but we got neither. Instead, we were given the wrong food, terrible service, and blatant disrespect.

The service here was not just bad—it was outright discriminatory. The staff was rude, dismissive, and unwilling to take responsibility for their errors. Instead of making an effort to fix anything, they acted as if we were the problem for expecting to get what we actually ordered.

This kind of experience is completely unacceptable, especially at a chain restaurant where consistency and customer service should be a priority. It’s clear that the management at this location does not care about their customers at all—especially if you don’t fit a certain mold. Save yourself the frustration and take your business elsewhere—there are plenty of other restaurants in the area that actually care about their customers and serve food correctly without bias.

I will never return to this location or any other location, and I strongly advise others to avoid it as well. Buffalo Wild Wings, if you’re reading this, you need to seriously reconsider how this location is being run because it is an absolute disgrace...

Absolute worst service of all time, would review zero stars if possible.

Our server LYNETTE, left in the middle of helping us, to god know where (lunch break possibly). Typically if a waiter has to take off, they will notify the party and introduce the replacement.

Not LYNETTE, she abandoned our party without mentioning she was going to disappear for almost an entire hour. Other waitresses noticed that we were left hanging by LYNETT, so they kindly approached to finish helping plus out. By the time LYNETTE arrived from her unannounced escapade, I personally witness her enter the bathroom for another 20 minutes.

This entire time (1hour+), not a single soul offered any refills or checked up to give us any updates on our order.

Typically appetizers arrive first before the main meal but the employees here thought it would be reasonable to bring us the food 15 minutes before the restaurant closed.

I mean, they were already making everyone feel uncomfortable by putting chairs on tables, and vacuuming, etc. totally unfair considering we arrived way before closing time.

Regardless it’s the only Buffalo Wings in the Imperial Valley so it is unfortunate the incompetent waiters are tarnishing the reputation of a franchise I know has potential.

It seems the thing the employees are dedicated to is dragging the brand’s name through the mud.

Now I understand that if a customer wants an authentic BDubs experience, they have to go elsewhere because this location is literally surrounded by fields of cow manure and the bottom line is the employees reflect their surroundings.

I hardly ever write reviews but I had not choice after, seeing my family distressed because of the substandard level of service offered by this poor excuse of an establishment.

Please save your time, money, and mental health and patronize a business that actually cares about your hard earned money.

[this review does not require a half-hearted, generic, boiler plate response for the BDubs social media staff, just move on and focus your energy on establishing proper baseline standards for...

Horrible experience. I realize they just opened a week and a half ago, but did they seriously not hire anyone competent in the food service industry? First it took forever to get our drinks from the bar. About 15 minutes after placing our food order we were informed that the kitchen was out of black bean patties for the burger my boyfriend ordered and asked if he wanted to order something else. He told the server that he was a vegetarian and asked if she could recommend something else. She recommended the spinach artichoke flatbread. She also said she would comp an order of fries after we asked at this point. After long periods of waiting for drinks and our food, we were first brought a side of the hot buffalo sauce. We thought this was somewhat amusing as there was nothing on the table to use it with. After another long wait our food finally came. The flatbread was covered with chicken pieces of which we informed the server and she seemed to be shocked that vegetarians don't eat chicken. She took the plate back and we faced another long wait. The other two of us were able to finish our entire meals by the time his food arrived. We flagged down a manager prior to receiving the check and asked if there was anything he could do about our experience. He said he would take care of it. Upon receiving the bill we were shocked to see that not only were we charged the full price of the "chicken" flatbread, we were only comped for one order of fries. We again called the manager and he returned with a updated ticket with another order of fries discounted. He also brought out a coupon for a free snack size order of wings. Again, somewhat amusing since the person's meal that was screwed up wouldn't be able to use the coupon, being a vegetarian. This doesn't seem like adequate compensation for so many mistakes. After our experience and being expected to pay for a meal that had to be ordered twice we will not be returning anytime soon. I hope with time their service improves, but stay...