Papa Johns Pizza — Restaurant in El Centro

• EPIC FAIL * With my 6 decades on earth, I have never seen this amount of disdain for "The customer experience." I ordered a pizza online. So far so good... Then I get a text from a door dash driver that they didn't know the space# and left the pizza at the office. I was what? Texted back that I was handicapped and couldn't get it and to cancel. They said they would come back and deliver. I said ok. BUT, I then realized that the office e is closed and unmanned, therefore my pizza is on the ground , not watched for 15-20 minutes. I texted again and said just cancel, the driver said I am here, I said NO take it back. When I woke up, the pizza was on the back porch (not where deliveries go) During this I tried calling the store 3 times on hold 15 minute a pop, no answer... I kept screenshots of text and pics of pizza on porch and let my bank take care of it... I'd haven give this experience a Zero if I could. Worst delivery of a pizza in my 62...

Important UPDATE: The general manager ignored my request for a refund I took it up to a person higher up and they didn't care either. If you decide to order from them pay with card, that way if they ruin your pizza you can get it refunded to your bank.*

Original review: Really disapointed, was craving pizza all night. I finally give in and order some. When it arrived i noticed that more than half the pizza was burnt. Crust was black, only 2 slices "looked" unburnt. The rest of the pizza was rubbery and cold. Pretty much turned me off from ever wanting to order here again. I dont even think the pizza guy said thanks for the tip, even though he gassed up and couldn't find the address. (Use Google maps dummy) And no i don't want any coupons or anything im just real bummed out. Could have popped over to walmart to grab 4 pizzas at the price i paid for one cold, burnt one. The website even said free donut holes today only and i didn't receive...

I was next door at Chef Lee's having a wonderful Chinese Lunch Special ! If you have never been then you are missing out on a great price and great choices, a much better deal than Papa John's can offer ! Today I had Chipotle Chicken and Almond Chicken with Lo Mein and I had to take my leftovers home. My wife had Chicken Chop Suey and Crazy Chicken with Chow Mein.

Papa John's has raised their prices to cover the loss of business they suffered after their former CEO made racist comments, Raising their prices is only a punishment for their customers and I'm not willing to pay for...