M2 Burger — Restaurant in El Cerrito

This rating is based on the business practice and not the food. On the takeout menu, the internet, and the menu post outside the restaurant, the family pack was $39.99. It turns out the actual price is $49.99 which I didn't realize until I paid for it (they had it on the monitor at the higher price) Furthermore, after doing the math for individually buying all the items in the family pack, it's actually CHEAPER to buy them individually AND you can customize your burgers more because family packs only lets you order it two ways (ok, you don't get two extra wings whoopee). So the whole price change is designed to trick you with a decent deal and then gouge you when you get there and you're given a much higher price.

I informed them about this, and they were not willing to address this in any way such as giving me the price difference or removing items I didn't want as there was no point to get the family pack and they were generally dismissive about it. On top of this, they charged me some extra customization fee that i wasn't informed about which made my experience there somewhat bitter. The beef burgers were pretty good though. Just don't get the family pack - buy it individually and get more customizations free.

To the owner - would be nice if your family pack prices made sense and didn't rip the customer off. Especially if we realize it and your staff still refuses...

I stopped in with 25 minutes until my appointment which was right around the corner. They were very busy (great for a new business). The staff was friendly and worked quickly. However, I would suggest as they will get busier (due to the concept of their business - SLIDERS!!! in every form, with a variety of choices and flavors!) that they hire more front staff or an additional food runner. They are very good with hygiene and making sure the product is good and to order and this takes a touch of extra time for quality control and customer service - so I think it would benefit them to have more then one person doing it. I DID get my two sliders in time so though I was a tad anxious at the beginning - it worked out. But I did notice some people stop in - who were very interested, but saw the line and left. Too popular? NEVER! I just hope as this business gets embraced by the locals that they prepare for the busyness so they can stay on top of their customer service. ENOUGH SAID- Great new spot!...

I had the grill chicken and Cajun fries. I really liked them. Sandwich was Juicy and very flavorful. Since I don't eat beef or pork this was a great option at a burger joint. My daughter had the onion rings and wings and she like them both. The wife had the Spanish beef burger and she loved the flavor and spice. Son had the smash burger, he always eats burgers when we go out. We call him burger boy because he eats them so much. He said it was average. He said Johnny boy smash burger was a bit better. He had that the day before. The girls love that there was boba. I loved that there was beer on tap! I was going to say there's nothing negative to say about this place. But then I thought about it for a second. They charged us $1 for some ranch. Even though we ordered chicken wings, onion rings, garlic fries, french fries, cajun fries. Should have came...