Wendy's — Restaurant in El Dorado

I have to say that I almost thought about not posting anything but then changed my mind. I ordered food from this Wendy's establishment tonight and the lady in drive-thru looked like she didn't want to be there and her whole face had an attitude without even saying anything. Took my card and I ended up paying for someone else's meal that wasn't mind then when I tell her that this isn't my meal that I paid for and it was wrong she going to lie and say she basically asked me if this was the price of my meal when she didn't ask at all because she looked like she had an attitude to begin with! She snatched my credit card and at that point I didn't know if I wanted to jump out my car and set her straight or not. Had to pray and ask Jesus to calm me but I certainly snatched my card back! Terrible ghetto establishment this is!! I feel like this if you don't like or enjoy your job nor value customer service then you should not be working in it! I pray for the black lady that normally works drive through and has that mean face and poor attitude. I hope that whatever it is that Jesus fix it for you! Other than that because I couldn't trust the food I didn't eat it and will not be eating there again! Black establishments quit making us look bad and proving others...

So I lost my actual receipt to fill out a survey via Wendy's website, so I'm just going yo leave an amazing review on here. Today around 12:20pm I had the most amazing customer experience one could ever have! Even though I went through the drive through, i was greeted properly, the crew member was very nice and polite! Very knowedeable about the food items I wanted, plus my mom received a discount on her purchase due to her age! The crew member name was Nautical! She was so amazingly nice! She deserves a raise as well she needs to be promoted! We need more people as herself working in a public business as such! Thank you nautica for giving me the best experience a customer could have! Oh by the way, my food was so good! My food was served hot and fresh! I loved every bite! I give more than 5...

Just sat in the drive thru for almost 20 minutes, they have 2 lanes and we sat in the 2nd lane, 3 people behind me ordered before me and then the car behind me backed out and got in the first lane, so i just parked and went inside, girl had attitude right off the bat, asked if i was picking up an order, said no i need to order and she just walked off, some other people got fed up about their order not getting out fast enough and got the girls attention and told her to bag up theirs for to go, 1 guy was in front of me and we both stood there for 5-10 minutes, just ignored us and was talking to another girl so i just walked out and left. Probably not going back to this wendys because its so hit and miss, but this was just so irritating i actuallly took time...