Great American Steakburger — Restaurant in El Paso

I had a terrible experience last night 3/25/25 at this restaurant. I am here from out of town visiting my elderly parents. I lived here over 10 years ago and had many fond memories of this restaurant growing up as my family and I would frequently patronage this business but that will be no more!

To sum up the experience:

The server Tamara brought out the wrong plate for my dad, they had to remake it. Same server brought out the wrong plate for me twice, so by the time I got the correct plate my family was done eating and my appetite spoiled. Note: Tamara never apologized for the errors and instead never returned to our table and never once did the manager come to our table to address the multiple order errors.

The manager Jordan only came to us at the front with the cashier when we contested the poor service. Jordan was argumentative and very unprofessional. Instead of listening to our bad experience and acknowledging us- the customers, she instead passive aggressively blamed the customer and never offered a genuine apology for the negative experience, rather she fanned the flames. It was an offensive experience.

After all this, I requested to get the contact information for the district manager so I could report this bad experience and was told by the cashier it would be the owners who are above the manager and the restaurant is the only number. So I left my name and number asking for them to call me. I’m hopeful they will call so I can share this horrible experience with hopes these business owners care enough about their customers to make note of the errors made by their staff so they can make an effort to re-train the server and manager to be professional and do better in these situations. Until that happens I highly recommend people seeking a nice restaurant: do not give this business your hard earned money. Instead find a business that cares about its customers and provides...

I am so saddened, my wife and I have been eating at this establishment for years, since the 1990's and tonight we patiently waited to be seated; as always they were busy. Knowing the time we are in now, waiting and expecting a post covid kinda customer service that we are all accustomed to now we finally sat down as we waited a normal 25 min to get seated. After sitting and patiently waiting for 46 min, I approached a gentleman who come to find out was the owner, and advised him that we had been waiting for our food as we ordered a tamiquena steak sandwich and sausage bite appetizer, what prompted me to inquire about our food is when we noticed a 4 top who sat long after us, get served before us. The owners response to me was that they were busy and only had two cooks and asked us why we waited so long to inquire why we hadn't been served? His next comment is what I can't believe. He made excuses and told us that if we didn't like it to go to another restaurant. I advised him that I didn't expect that response from the owner, maybe a regular employee, but not the owner; and his response was that if an employee had responded to me that way he would FIRE that employee on the spot, so I asked him why he made that statement to me, he said because I can, I'm the owner. Needless to say my wife and I walked out and went to Whataburger down the street on Yarbrough, and were treated 100 times better from a PT hourly employee. So So Sad tonight. I was baffled at the...

Went to Great American on Yarborough and had the worst time spending my father’s birthday. Yes, we showed up at 7:30pm when they close at 8, however, we were specifically told when we asked if it’s to late that “no it’s fine.” From the start our server was rude , bothered that she was seated and made several comments out loud to the back that “I still has two tables” also later said aloud “their leaving,” when were just finishing up. We were never greeted, she took our order in a rush, never checked on us, my ribeye steak sandwich was scrap fat(I ate less than half of my sandwich that was the only decent part, I ate only fries)I ordered it medium and it was rare, I had to ask for refills, because she was too busy cleaning up in a hurry and turning off the tv. We literally all felt uncomfortable and rushed and didn’t feel welcomed one bit. We left the restaurant at 8:30pm showing up at 7:30pm , which means 1 hour minus the 20 minutes for our food to come out left us all eating in 40 minutes RUSHED! We weren’t thanked just asked “all together or separate”? And left the receipt. When paying in the front she was there and talking out loud infront of us asking the bus boy are you tired? We left and no thank you other than by the girl who charged us. I’m not one to complain, but I’ve been here so many times and this is by far the worst choice to spend a birthday. Not worth the price and saddens me that a birthday was not enjoyable because of our service...