KFC — Restaurant in El Paso

Awful location. Hardly ever get the food right I honestly don’t even know why we keep trying but I think today was the last straw. My husband went to get food. They told him to move up as the chicken in the famous bowl was going to take 5 min. He was waiting for 40 min. I called the store to see what was going on and they said the food was taken out “a while ago”, to which I responded that he was still there waiting - food less. So she said they’d remake it asap. I call my husband to communicate what they said and while I’m on the phone with him an employee comes out to say, “Sir we are closed.” Like WHAT? He said, “how are you closed? I haven’t received my food?” He gave her his receipt and said “this was my order” She came back out with someone’s old and cold order and tried to give it to him. He asked if she had looked at the receipt he handed her because what she handed him was not what we ordered. She came back out once more and was still missing food (from what was paid for) my husband was so frustrated he just left. My question is, where’s the manager??? Shouldn’t they be trying to come out and apologize? Everyone was just watching him from the window, even a guy who was mopping inside looked at my husband and shook his head? Food: awful. Customer service: awful. Company management: awful. 100% Do...

Waited almost an hour for an order. Last night I went ubering and I got an order from this place I accepted and showed up to the restaurant. I get there around 9:30, I get down and try to open the door and it is closed there is no sign of saying to use the drive thru or anything I see the workers there and decide to knock but I get ignored by them. I decide to go through the drive thru and they proceed to tell me to wait in the to go parking once there I waited and got the order at almost 10:30 almost a whole hour for this food, not only that I decide to call them at 10:02 to see what was going on they said 5 more minutes it wasn’t ready in five more minutes. If this is how long they take to serve food it shouldn’t be considered a fast food restaurant not even a regular restaurant takes that long to give you your food. Plus usually when I accept an order in Uber the order is already ready so this was just another level of...

Don't waste your time here. I ordered delivery and things were missing. I had to waste time and gas (after paying delivery fee and tip) for things were missing. I asked for my order to be remade and they repackaged the food I returned and gave it back to me. The stuff missing was hot and fresh whereas the rest wasn't. I called corporate and I'm having to fight to get my delivery fees refunded. I spent over $70 and they (corporate) thinks $10 is reasonable when that doesn't cover the delivery fee and tip i gave plus my gas. Also, apparently they were out of my sauces and replaced with what they wanted and told me it's the delivery drivers fault he didn't tell me about the substitution even though, with the cashiers attitude, I'm almost certain he didn't tell the delivery driver. I won't ever be back to this...