Village Inn — Restaurant in El Paso

I came to have dinner with my family today (Tuesday, December 12) around 6:00pm. I enjoy coming here for dinner but today I experienced the worst service ever. My server was a guy don’t know his name because first of all he didn’t introduce himself and neither did he have a name tag on. We started off with some coffee (which was very cold) told the server and he asked another coworker how can I just reheat this up as he walks away like are you kidding me? Why is it such a bother to brew some fresh coffee???We had ordered a appetizer to start off with and asked for some small plates and never brought them and his excuse was he had to put another order in so he didn’t get the time too bring them. We then ordered our entrees and when they brought them out my friend ordered a burger with SWISS cheese and was brought the burger with American cheese. Then we were also missing our pancakes that we had asked for not ONCE but SIX TIMES we had to ask the lady from the front to see what was going on with the pancakes and she brought it to our table and the pancakes were EXTREMELY COLD we had also asked for some refills, and some salsa and ranch to eat our meals with and he would forget every time he would walk by our table. At that point our meals were extremely cold keep in mind we were still waiting for our refills we bad to ask someone else because he clearly couldn’t take the task to be a server. He came to check on our table once we were ready to pay and had the audacity to say is everything okay? He definitely needs more training and if he isn’t able to keep up with a few tables then I don’t think he should be a server because it wasn’t even busy and if it was a server should be able to keep up but he couldn’t so you guys should put him as a buzzer or a host. HE NEEDS...

Quality has gone down since my initial review 5 years ago.

I had several issues on my most recent visit. We were sat at a booth - with multiple visible dead flies in the window sill. The restaurant was not busy - it goes to show the lack of attention management and staff pay here. Im not trying to bash but this place needs to really improve and start cleaning properly.

We asked to move seats and then got sat another table. Coffee cups and cutlery are usually there waiting for you. I turned my “clean” cup over and it was also dirty with visible leftover coffee. Yikes. Strike 2 in one visit.

Moving along..

We order our food and I asked specifically for my yolk to be runny and it was served fully cooked through. Then came strike 3 ….my pancakes were served and had someone’s hair in them. I had to walk back to the kitchen to get someone’s attention and discreetly let them know what I had discovered.

I will say my server was very nice and professional, I personally give her 5 stars. But whoever runs things on the back end really needs to tighten the reigns here. The lack of cleanliness can lead to someone getting sick.

3 different things on one visit is actually quite scary guys. There is always multiple staff hanging out in one booth chatting or hovering in a corner chatting. Use your time wisely and clean this restaurant and start retraining your staff accordingly. Too much is being overlooked.

I wont be returning but I really hope for the sake of future patrons you all take this seriously and get it together. You show up and get paid to WORK. So please do so before someone falls ill due to...

When we first arrived here in El Paso we went here for breakfast and it was fantastic. The food, the staff was all wonderful. Our 2nd, 3rd and 4th visit were equally wonderful.....then it all went downhill. The food is still amazing but the staff was not.... can we say disinterested in their customers? A place can have great food, great prices, etc but when you have staff that ignores you, goes out of their way to avoid doing refills on drinks, to take our orders... yeah, it leaves a huge distaste in one's mouth. I'd love for this restaurant to return to having their staff care again about their customers so I can give this restaurant a 5 Star rating that it really should have but until then, inspite of good quality food, I have to give it 2 Stars and even then I am being generous.

May 2018 We decided to give this restaurant another chance. This time the service was excellent! As always the food was fantastic. It was like all of the employees had had a 360 turn-around. We were seated within minutes and our server was very attentive. It was an absolutely wonderful experience. Keep up the good work Village Inn, my family...