Malolam — Restaurant in El Paso

A group of friends and I made a reservation in the upper level of Malolam (Malo Alto) and got bottle service as we wanted a place for us to sit comfortably and have a good time. 12:50 AM came and a bouncer with a very rude attitude started kicking people out, including my group, off the upper level, since according to him, "his bosses were demanding the upper area to be closed". At this point, we were still halfway from finishing the bottle we purchased and had just recently gotten a refill on ice and mixers. We asked if they would accommodate us downstairs in a table so we could continue enjoying the bottle service we had already paid for and received a straight NO for an answer, and not even the smallest attempt to accommodate us was made. What really troubled us is that after we made ourselves to the lower portion of the bar, we saw at least 3 groups of people still sitting down unbothered and enjoying themselves at the upper area that was "supposed to be closed". We asked a bouncer what was that all about and we were told if we didn't like it, we could make ourselves out the bar or he could simply kick us out. What it this all about? The $600+ dollars we spent for bottle service was not good enough? A bottle we couldn't even finish and were forced to leave behind. It seems Malomam is turning into a classist bar where you must have some sort of status or know someone from the management/staff to have a good time and be treated with respect. If Malo Alto closes at 1AM as claimed, that should be clearly communicated at the time of reservation or by the waiting staff, but that is not the case as we clearly saw how people stayed in that upper area way past 1AM. We have been longstanding customers of Maloman since its beginnings; this is no longer the case after this...

I want to like this place. My husband and I will not be returning. We decided to eat dinner and have drinks here two nights in a row. Friday night was exceptional! Thus 3 ⭐️ s! Our waiter was wonderful and on point. The drink shown in my pictures(a paloma) and our mushroom tacos were great. The waiter was very good about explaining the choices of mezcal and what the kitchen had run out of. The price seemed fair. The energy of this place was fun. Then we made the mistake of going again Saturday night. About the same time of day. It was a disaster. The waitress was not good. We are from out of town (still south texas though) and I ordered a michelada. My husband ordered a paloma. He literally was served mezcal and soda water or something like that and I was served a glass 1/4 full of lime juice. And a beer on the side. Then the waitress tried to help us? 🤷‍♀️ She went back and just made his drink stronger and told me I wanted a clamato drink. The tacos my husband ordered were served with o e he did not orderand she was like well the kitchen is out? The manager stopped by and actually was insulting banging my glass down when I told him our meal was going terrible. He said well you don’t know what a michelada is this is a michelada what you wanted was a red beer.And so forth and so on. Hey bud the customer should not be insulted. He did remove the drink price from our bill. I did not eat my food because I was over it. Lots of other great options in El Paso. So 3 ⭐️ s! For Friday -0 stars...

Had a terrible experience here. Was recommended this place by a friend and got terrible service when we were there. First off, when I get there I ordered a water and I never got a water (had to share with my friend). Then we order food, which takes a long time to come out just to come out cold and not how we ordered it. My friend is vegan and order her food as such from the menu and when we got it, it had cheese and an egg on top. All of our plates came out hot but the food on top was cold and I got eggs on mine and it was gross cold. We told the staff our food was cold and that our friends meal didn’t come out vegan and they did not seem to care. Then as we were checking out, we could not get cashed out. We asked to remove the vegan meal as my friend ended up eating nothing and we had to ask twice for that do be done. We also were trying to split the check and our server chose not to help us with that. One of our table members had to approach the bar to get our bill figured out and we ended up having to all split the bill evenly because we couldn’t get help splitting the checks up by who order what. We were a party of 6 so gratuity was included, which I didn’t like at all as I never even received a water glass of my own and my food came out cold. This place is not worth it for their prices. Will not be...