Nothing Bundt Cakes — Restaurant in El Paso

If I could give a zero, I would! Coworkers bought me a cake and some of their mini bundts to celebrate me. That was very sweet! We ate the minis at work and I got to take the cake home to share with my family. We'll, let me tell you, when my hubby opened the package, 2 flies came out of the packaging. Wonderful! So of course I'm not going to eat that cake. I called to tell them. I wasn't asking for anything. I just wanted them to know. Well, the person that answered the phone wasn't sure of what to tell me so she had put me on hold twice while she found out what to say to me. In the end, she ended up telling me that I could come and get a new one. I said ok, not that I asked for that. Well, the next day I come in, with my fly infected whole cake to return to them, not a piece missing, still wrapped. The girl in the front tells me that the person I spoke to yesterday was not the manager and they can't give me a cake, but she'll go find out what they can do This is where I start to get annoyed. So then, she comes out from the back and continues to take on other customers as she waves her hand towards me, gesturing that I'm good... I'm sorry, I'm not good. I have things to do as well. I get more annoyed. We'll, finally the place clears out and then she tells me, oh yeah, the manager said we can't do anything. The flies didn't come from here. Are you kidding me? Yes, I went home, didn't touch the cake and decided to bring it back to you for another one just because. Or maybe I put the flies there? Never again will I shop at this overrated, overpriced and ridiculous place! Attached is the photo of what I was returning. And at this point, not only did they waste the money that was spend on the cake ($36 be a they "decorated" it) plus my time that was wasted. Now I'm beyond annoyed. ...

Ordered through Uber Eats. Ordered 5 personal sized cakes. Only received 4 and only 2 of the 4 were what we actually ordered. Called immediately and asked for an explanation. How does someone mess up 3 out of 5 cupcakes????? The lady who filled the order said, and I quote “I guess I wasn’t paying attention”! No manager available. Today my husband called and the manager said come in and I’ll replace the one you didn’t get. So apparently we are to pay for the 2 LEMON cakes that nobody ordered and nobody wanted. If you’re going to charge over $6 for a glorified cupcake at least get the order right. OR make it right when there are HUGE mistakes made. We ordered very close to closing. I believe the associate threw whatever she had in a bag expecting the Uber driver to catch the flack for it. No accountability. Horrible customer service. Was a frequent customer but I’ll find somewhere else to go from now on.

Edit: If you can reply here, YOU can take care of the issue or forward to the appropriate person so why are you asking me to reach out to someone else? Fake, generic reply for the purposes of public view. No intention of doing anything!!! YOU send...

Zero stars! If I could give them a negative score for bad service, I would. Don’t buy from this business, especially not delivery. I paid them $30, got no cake and no refund when I called to let them know. They did NOTHING to correct the problem. I placed the order at their website for a cake for my brothers birthday and asked for delivery. Uber Eats delivered it to the wrong address. When I called the store to ask for their help they said they couldnt do anything and that Uber would have to resolve it. Then I talked to the manager and she said “we” could ask for refund from Uber. She gave me the number and told me to call them. I called them and the recording said Uber no longer handles complaints by phone so to go to website: I went to website and it says basically too bad mistakes happen sometimes and they can’t do anything about it. Still got charged $30 that clearly shows on my bank statement went directly to Nothing Bundt Cakes and...