Starbucks — Restaurant in El Paso

Really bad service at Americas. Didn’t get the name of the person but it was today, July 13, 2024 at 8:47 AM. She had a tattoo on her neck. The person on drive thru was extremely rude since I was telling her my customize order when she interrupted me by loudly saying it’s the “macadamia ma’am!” not knowing that I was asking for it to be customized. And not letting me finish saying what I needed to say. She was speaking too fast and I said “what was that I’m sorry” and she yelled at the mic. Like if I was asking her to speak louder. (Which that was not what I meant). She asked for my name and I said Karen she continue saying Okay Erika you can drive to the window now. (Again, not paying attention not even at my name) When I went to the window I told her to put caramel on my drink just as how I was trying to order it. I told her I wanted a caramel swirl and they just pour the caramel in the middle. At the end I just let her know that they should let people speak. She said she was not the person at the mic. I’m not sure if she was blaming someone else or if it was really her. Either way she was rude too. The drink was disgusting just because they did it how ever the hell they want. So Please let people finish saying their orders. Don’t just jump in. It’s rude. That Starbucks was so nice at first when they just open maybe cause it was new idk. But It sucks now with the people they left there. Horrible service! I would give it 0...

I was handed the wrong drink order on accident didn’t have time to go back as it was a busy day Bobby made sure he noted that I was coming the next day to give me my correct drink and for my time because I had to go back he was nice and offered a breakfast sandwich he made sure to fix their mistake and I appreciate that.. location has pretty quick service as well.. Updated 3/6/25 Normally I have no problem with this location however the past few times my shaken espresso drinks are filled to the top with ice majority of my drink was ice I poured out my drink into another cup and it was barely a tall from how much ice took up volume please fix whoever is putting ice to the very top...

It is the first time I visit this location and when they took my order they were very kind but when I went to the window to pay for, A GIRL WITH A thin complexion and black hair. She was at the window I kindly asked her for a puppychino and She looked at me and told me NEXT TIME YOU HAVE TO ORDER IT WITH YOUR ORDER but with the worst attitude . She got attitude yous because I ask for the puppychino. She gave me in a bad way what I asked for and I said thank you and she didn't even answer. I have always ordered the puppychino when I go to pay in other locations and has never been an issue ....