Subway — Restaurant in El Paso

I tried to order through the app to get the BOGO deal. The app was not working. I turned off my phone and turned it on again to re-order and still my payment was not going through. I have tried different cards just to make sure it wasn’t my card. I let the employees know that my order was not going through and that I was trying to get the BOGO deal. They apologized and said there was nothing they could do. I asked if they could honor the BOGO and I could pay there and they said there was no way for them to enter it into the system. Maybe they didn’t know how to enter it into the system but I find it very hard to believe that there isn’t a way to put it in the system unless Subway has changed it. I used to work for subway and we had a way to add the BOGO in the system with no problem. I am frustrated because it is not my fault that the app isn’t working and on top of that, the employees are not able to...

Here what happened to me I placed a order on uber for a foot long ham (which seems to be always out) driver calls me and says item not available tells the driver to tell if I want to change it for something else I said ok grilled chicken employee tells driver he can’t change only exchange for cold cut or meat ball which I don’t want . Driver puts me in contact with employee to explain to me why he can’t because it’s more expensive well I said you should’ve canceled it from the get go . Keep in mind as a store manager I know how this works we have tablets to mark something out of stock or cancel order. Either owner does not give his employee authority to make decisions on his own or it’s just poorly manage or own . Not too mention no manager on duty . It’s a shame how poorly...

Employee was incredibly rude, zero customer service. The experience was overall disgusting, can’t believe people like himself get hired to be in the front serving others. The food wasn’t warmed up appropriately, didn’t even have enough ingredients and shook his head no for the things being asked for, the entire thing was disappointing. He didn’t have a name tag on him but wore squared glasses, was short and...