Speedy’s Pizza — Restaurant in El Paso

I didn’t even order from this place; I am a doordash delivery driver and was sent here. I arrived on time at 10:47 on Friday so I understand it was 13 minutes before they closed but still, that’s where DoorDash sent me meaning that the restaurant DID accept the order. I went to the door, and it was locked. I could see a man mopping and so I knocked. He opened the door, I told him who I was picking up for, and he said “No, I didn’t accept that order. We don’t have it.” And I explained that they had accepted it since DoorDash sent me there. They wouldn’t have assigned it to me had he not accepted it. He responded with “No I didn’t accept it.” So I told him DoorDash was going to need to speak with him since the order wasn’t deliverable. And he said “well I’m super busy so….” I was astounded at how terrible of an employee he was to straight out tell me he couldn’t do his job by answering the phone, for an order he accepted and then didn’t want to complete because it was almost closing time, so he pretended to cancel it. So I went and called DoorDash as is procedure and they, as I said, tried calling the restaurant. Mind you it was still BEFORE 11pm, meaning they were STILL OPEN. The DoorDash agent called more than once and he continued to not just ignore it, the DoorDash lady said he was intentionally cutting the call short as in the phone barely rang before he just ended the call without talking to her. I was so mad because this was a TEN DOLLAR order which is a decent one compared to the usual five dollar orders or whatever. Sadly for the customer, the DoorDash agent had to cancel the order. Thankfully I at least got $7 out of the $10 I was supposed to get. As I typed this I waited to see if the restaurant employee was going to leave right at 11. He locked up the store at 10:59 and walked to his car. I don’t know about this restaurant, but I know the restaurant I work at accepts customers right up until the closing time and serves the meal past closing time. Now I would understand if this wasn’t the case for this restaurant or others, but if an order was placed 20-30 minutes before closing, I would think it would be accepted considering they don’t CLOSE until 11pm. Meaning they are still open, and available, until that time or near it. If they don’t want orders past a certain time, their CLOSING TIME should be earlier. But regardless of that, the way this employee handled the situation was absolutely terrible and he behaved rudely, and unprofessionally. His manager should really have a serious talk with him about proper customer service and what to do about situations where there’s a last minute order being placed. I didnt catch his name but he was maybe 5’10 or 5’11, brown hair, normal build. And again, a very unprofessional attitude. I’m definitely never giving this restaurant my...

DO NOT ORDER FROM THIS SPEEDYS PIZZA EVER!!! They have the worst manager and the worst type of people working here: incompetent, unhelpful and just plain out rude!!! If I could give zero stars I would… I placed an order on the phone specifically saying I needed my wings to be boneless in honey barbecue (they were for my kiddos). My husband picks up my order and comes back home only to find out our order was completely wrong. Our wings were bone in and they were spicy. We call back and ask to speak to a manager who promises they would deliver our order to our house since it was they’re mistake. Next thing you know we have two other managers call us back saying: “I’m the real one.” It was all just a joke to them from there… next he proceeds to laugh at my husband for how bad his English is, not only did he make fun of him but we were treated so disrespectfully I do not wish that on nobody. He was clearly a racist person! Please save yourself a bad time and go somewhere else to buy your...

Placed an order through door dash 2 large pizzas extra sauce and a coke. Never received the coke so I was refunded and then the pizzas had no sauce and kind of burnt. They were thin crust. I called and spoke to the General Manager and her excuse was that the night before they had over mixed the dough so that’s why the pizza seems to be thin crust. I told her it has a gooey texture like it’s not baking right. It has a weird flavor. How can she allow to serve that to customers and she was very rude refused to give me her name and didn’t offer a refund she said I had to speak to door dash. She could’ve at least offered some help and she was just rude. Horrible service and food. I have a newborn and a toddler and I just had surgery I can’t drive right now so they messed up dinner for my family and I have to throw away both pizzas and order again and pay the door dash fees AGAIN! I’m extremely angry and disappointed....