Whataburger — Restaurant in El Paso

I went to take my 85 year old mom to eat lunch after her appointment the food was great the service was good but then as we walked out and my mom stepped on the cement going to the parking lot my mom fell to the ground fell awkward and hurt herself this was today on 5/22/24 now she is having a hard time walking, I noticed that cement is not level or flat it's like a J shape the cement looks warped when my mom took that first step boom their she goes to the ground while I'm holding her arm walking her out I need to take her to the ER to get her checked and x-rayed I need the corporate office to get ahold of me asap this happened at the Whataburger in El Paso TX on Lee Trevino and Trawood , fyi y'all need to fix and level your pavement going towards the parking lot facing the road before someone else get hurts, After ER examination I was in contact with Chelsy pass from Sedgwick who represents Whataburger I had explained to her that my mom broke her ankle due to the uneven payment I kept in touch with her sent her pictures of my mom wearing a cast they put on her at the ER at the hospital of Providence sent her the Dr appointments all for what for nothing Chelsy pass got back to me and told me that they are not going to compensate my mom because the reason she told me was that the uneven payment is like that is for drainage purposes which is a lie if you look around the area there is no drainage purposes my mom's life and my life changed dramatically my mom was in excruciating pain, then Chelsy pass tells me nothing like that ever happened and I responded by saying there is a first time for everything, Whataburger don't care about their clients if they get hurt on their property whether you break your arm , your leg , your ankle, or your back , they didn't offer to pay for her pain and suffering, her dr.bills , nothing, my mom is devastated still to this day if you look closely this pavement has been like this for over 20 years , I contacted the city of El Paso they went out to inspect that specific location and said to me that the reason why the payment is so uneven and warped is because of wear and tear when the people are going through the drive thru and that the vehicles are putting weight on the pavement which causes it to warp so in other words the city of El Paso confirmed that the warped pavement is not due to...

• WOW. Look at the reviews within 5 months back! I have eaten at this restaurant for about 25 years and have had nothing but excellent service. I had to remove my 5 star review in order to post this one. I waited at curbside about 5 minutes past the max time stated on my App. After I called the restaurant within seconds my cold hamburger was brought out. Then I bite into my burger and it’s dry, no mustard or ketchup. It had a very small piece of lettuce and only 1 tomato. I was so upset I threw my burger away as I drove off. $5.40 is what I paid to get disappointed, upset and still leave hungry!!! Would complaining to the manager help when service is poor and the quality of food is terrible. Would this be a surprise to them! It’s very unfortunate this Whatburger on Lee Trevino has stooped so low to save money. Unfortunately I still love Whataburger’s but I will have to drive a lot further if I want a good quality, hot and juicy burger. I do not recommend buying...

As a teacher at closeby Hanks High School and the students (and teachers!) are beginning the May state-mandated testing season, our spirits are kept up with tangibles such as the on-campus brekkie provided this fine restaurant. Principal Spencer & Home Liaison Monica put in overtime arranging this fabulous feast. Of course, I am rather biased; I KNOW the immense quality of all WHATABURGERs as it is a mainstay when I biketour. Specifically, when I pedaled from El Paso to Houston 5 years ago, WHATABURGER was definitely a lifesaver for me, providing not only vital nourishment but also respite from the intense mid-day June heatfurnace/wind. In fact, WHATABURGER was so important that they (4125 S Loop 1604 E, San Antonio, TX 78264) are the fifth pix in my 4th book. This is just one of many examples of how WHATABURGER has made a huge difference to me when travelling, regardless if on my Doublevision or in a motor vehicle. I heartily give WHATABURGER my "Wheel...