GameStop — Local services in El Paso

So I bought a pre-owned Xbox Series X Play and Charge Kit for $20 from this store, drove all the way over there, picked it up but when I looked inside it was an off-brand charging station that had like individual battery cylinders and a mounting board which is not at all what I wanted. What I wanted was a Microsoft brand that had just one square battery and a micro USB cable, no charging station. So I went back inside told them I had the wrong one but they said that when I buy a pre-owned one it doesn’t mean I get the item that I actually wanted and can be whatever they decide it could be. This is fraud and misrepresentation, if this is nationwide policy it could be a RICO violation but I doubt that would be the case. The product in the bag was again off-brand and looked like it had been used for more than the one month the product I wanted has been out, yet they decided that it should only be $5 cheaper than the superior brand item. I bet they paid the previous owner like $3 for their used item and tried to flip it for a big profit because it was very cheap and I hadn’t seen rechargeable batteries like those in years. If they want to resell it it should be for $10 max not $20. What is also wrong is that if you look at much similar items to the one they tried to sell me such as Dual Charging Station for Series X by PowerA, it does not have a pre-owned option, if you look at another charging station such as the Dual Ultra Slim Charger for Xbox Series X by PDP which is probably the actual brand they tried to sell me it also doesn’t have a used option, there is also not a used option for the Play and Charge Kit for Xbox Series X by Power A nor a used option for the Play and Charge Kit for Series X by PDP. HOWEVER, there is still a pre-owned option for the Xbox Series X play and charge Kit by Microsoft at this store. Why don’t they have a pre-owned option for the four other off brands but the pre-owned option for Microsoft? When I buy an item I expect to get that item, it would be nice if they had a pre-owned option for the four other brands because that would be more accurate. Someone is lying. It’s not nice to drive all the way to the store and fall victim to an attempted fraud. Make sure you call beforehand and see if they are actually selling what you want to buy instead of the four other more accurate options. I have a question, if I buy a pre-owned game optimized for the Series X will I get an Xbox 360 game? No I won’t. If I buy a pre-owned Xbox Series X controller will I get a knock off off-brand Xbox 360 controller? No....

The gentlemen that was working at this location ( Lee Trevino - ElPaso) didn’t know much about release dates of games nor did he have any knowledge about any of the four games I had in mind to purchase for my kids and myself that evening. I had to look it up on my phone to correct his guessing he seemed very bothered that he had to check his computer to take a look for himself. He didn’t seem to know or was too lazy to help with what it was I needed to play the Just Dance games and jus said I could use the regular controllers after me telling him I was looking for the Move Motion controllers (who would want to use the regular controllers, that’s the whole experience with that game which is dancing along with it). He was just incompetent and seemed to just want me to leave the store as soon as possible. Need better customer service there. I ended up leaving the store with none of the items I had drivin there to buy and drove straight to Best Buy and found every single item I needed to make my kids weekend better. I’ll never shop at one of these again regardless. I would give it zero...

I was sent to this store from Montana/Tierra Este location because Lee Trevino was only store nearby that had a PS4 game my son was looking for. Montana store called & placed hold for us till next day. Game stop stores open at 10a. So I was first customer as soon as they opened. As I walked in I was greeted with a good morning, smile & welcome. Forgot to get young lady's name. But she's a tall, with glasses, cheerful & happy. Helped answer any & all questions. When I entered store I was having a bad morning. But after I left that store I left in a better happy mood. This store is not close to where I live, but I'll definitely be back for Great...