Burger King — Restaurant in Elizabeth

So today I went on door dash to order burger King for me and my family. I got the family bundle with the 2 whoppers.. 2 original chicken sandwiches... 16 PC nuggets... 2 med fries.... 2 med drinks... and 2 Hersey pies for 30 bucks. For some reason when I went to personalize my sandwiches on door dash it wouldn't let me, so I figured I would place the order and call them right away to tell them how I wanted the sandwiches because since I couldn't do it on door dash they would at least pick up the phone at burger King knowing they do delivery orders through companies like Uber eats door dash and etc.. so I called them multiple times after I placed my order and no one was answering the phone. So I decided ok let me call the door dash delivery person and ask them to tell the manager I was trying to call them to let them know but since they wouldn't pick up the phone my delivery person was going to show the text messages and tell them how I wanted my sandwiches. I get my food the delivery person said he told them how I wanted my sandwiches because I texted how I wanted them to the door dash delivery person and they said they fixed it and made them how I wanted them. Well they didn't so I decide call the burger King that was close by as well and they said it's the same manager but they can't do anything about it. I asked them if they could have the manager call me since the other location doesn't know how to answer there phone so I could talk to them and explain what happened. Well I was told I was going to get a phone call back needless to say that was hours ago and still no phone call back. How is a fast food restaurant going to have delivery options through other companies but don't answer the business phone at the burger King that is advertising the delivery services they have and use. I think if a company is going to use any type of delivery services they should always make that business phone available to be called and answered by an employee or a manager. This is not very professional like at all. Bad for business and I will be trying to contact them until I get a manager to speak with me or even someone to answer...

I've had a few bad experiences here and many satisfactory ones but never anything above that. I just had a completely wrong order handed to me and the cashier had already swiped my card and had to give me the difference in cash with no proof of what my order actually costed. One time they gave me a bacon egg and cheese with no..... Wait for it..... No egg. Kind of the point of a breakfast sandwich.

I had to take back stars because this experience was even worse. They had a sign in the drive through saying they were closing early, the line was barely moving so the car in front of me left so they tried to give me the wrong order at first, then she over charged me because she added cheese to my Whoppers at her own volition, then I had fries instead of onion rings which was the only "special request" I made, then I pull off and the cheese was still on my Whoppers even though she fixed the price... But I'm lactose intolerant. I wasn't trying to save 25 cents because I'm cheap, it's because I DON'T WANT TOO GET SICK!!! RIDICULOUS. I will be going on all platforms to give this one star review... She was smart enough to not give me a receipt so I can't even...

Dining room was dirty, but I can handle that. I was having food with my mom and daughter and service was a disaster when it comes to the costumer attention. The manager of the shift was a rude, mean and disrespectful woman who humilliated her staff in front of all the costumers. She was screaming to everyone and saying bad words,like the staff or any of us is guilty of her bulls... saying "estoy encabronada" while you're working and "leave me alone", " I don't wanna talk to you" in a room full of costumers when there's a lot of kids and elderly people is not a way to treat your staff or being disrespectful to the people in the restaurant. I worked 15 years costumer service and whatever happen with the crew it was solved in private. If you don't know how to deal with people, get a job in something...