My experience at this restaurant was not delightful. The waitress took our order and when the food arrived it's incorrect. One of my dishes was a soup and when I tasted it it was cold. I asked the waitress to please heat my soup up and 5 minutes later she came back with the same soup and it was still cold. When we ordered our steamed we asked for them medium and received them well, well, well done. We also asked the waitress for salads and she brought us rice instead. Our fished came with fried cassava but when we received with our dish they were also cold as if they were frozen Not freshly fried. During our course the waitress did not even come by to ask how everything was. We flagged down the manager and informed him of our expirence and he immediately said if we wanted some cake on the house. It was apparent that he was not listening. My wife asked him if we can have a coffee to go while he was getting out check. We sat at the table for an additional 15 minutes. We got frustrated and went to the manager to pay. I informed he manager that who ever had trained the staff obviously dose not know anything about the hospitality industry. The manager took my comments with a grain of salt and offered 10% off of the meal. At this point that was acceptable but when I received the check I was charged for the soup in which I find not eat. I brought this to the managers attention so that he can reconcile the receipt. When he returened he took of the soup but did not take the 10% off as he committed. I had to bring this to his attention and had to show him that this is not acceptable. At this point I just wanted to pay and just leave... But the manager was adement on explaining the figure amount on the receipt. I just told the manager to just take my money so that I can leave. I believed he realized his mistake by giving me the 10% back in cash. I hesitantly took the cash and left Paradorrojo.

My food and customer service expirence at this restaurant was more disappointing then I expected. The waitress was incompetent and the manager, who I truly believe ment well, was not capable of dealing with customers. Whoever is training the waitress staff and whoever is spot checking the food that comes out of the kitchen needs to be educated in the hospitality industry when it comes to food. We will not return to this establishment. This gets a thumbs down👎.