Less than 1 star. Went to Tropicana 7/28/18 with my husband to grab a quick lunch while running around. Absolutely horrible service.

The waitress has absolutely no knowledge of the menu & completely ruined our meals. Well, on top of the chefs. She came over & we ordered our drinks. Not seeing the option for rootbeer on the menu, I opted to ask. She first said she didn't know. Then she said, "oh yeah, we do." As if suddenly remembering. So, I asked which brand because not all brands taste the same. She said "Coke."

At this point I just blink at her then repeat what she said back to her. Then I repeated my question again. "What brand of rootbeer do you sell."

"Oh, I don't know. Let me go check." She walks off and goes up to the register, which we were seated next to, so I was able to hear the person tell her "Barq's". My favorite.

So, she comes back over as I'm thinking maybe this experience can be saved & I tell her that I heard and I'd like the rootbeer. My husband orders his drink. We both have questions about the meals we want, this being our first trip there.

I got a top sirloin that was supposed to have mushroom sauce, a side of beans, yellow rice & corn. Their sides selection is atrocious. It was either corn, mixed veggies or broccoli. I'd originally asked for the broccoli, but they were out. Ok, so corn then.

My husband orders a steak of some sorts as well, and it had a weird name, so he asked her for clarification which she explained. & he responded "Ok, as ling as it's not pork, because we don't eat pork."

She just said, "Nope. Just steak."

So, we finish our order & we wait ... & wait & finally get our food. My sirloin is bone dry. They gave some kind of watery, Brown, flavorless sauce to pour over it. The rice was white rice, not yellow. So, I inquired with the waitress. Her response, "Oh, when you get the beans they only come with white rice."

Again, I just blinked at her, said "Ok." & attempted to eat my food. While already being seriously dissatisfied with the service, I still didnt want to make a big fuss. So, I'm looking at the beans and they look thicker than they should be. I use my fork to move it around & at first it looks like there might be chopped veggies mixed with the brand. I sigh, but figure I can deal with vegetables in my beans & mix a bit with my rice and take a bite.

Disgusting. I try the meat. Dry, even after pouring that sauce all over it. I cut a piece off and held it up for my husband to inspect while asking him to note how dry it was. He could only shake his head and stop trying to eat his disgusting food. My husband is a vacuum & will eat just about anything which is why he ate more of the beans than me because he'd ordered them too.

Me, still trying not to make a scene, keep picking at them hoping to force them down when I notice what looks like MEAT in the beans. I got so pissed as I told my husband not to touch his food & pointed it out. "I said that's probably pork." & called the waitress back over.

I asked her, "Is there meat in the beans?"

Her simple response. "Yes, pork."

Deep breath*long blink. "Did my husband not say while we were placing our order that we don't eat pork?"

"The brown beans come with pork, the black beans dont. Do you want me to tell the manager?"

"Don’t you think you should have pointed out the difference as I was placing my order? Especially after my husband explicitly stated that we didn’t eat one of the ingredients in one of the dishes? You can BRING the manager here & understand that we're not paying for this meal. & I'll tell her too."

The manager comes over. Very nice, very understanding & apologetic. She understood why we were paying & saw that we had barely touched the food. She said the girl should have told us about the difference. He didn't try to sell me with another meal because I expressedly told her we didnt want a thing else from this place. We just want her to be aware that her servers need more training & why we werent paying.

I will never visit this diner again.