King Chicken & Gyro

I called to get 3 large platters with salad and was told it will be ready in 10 minutes. I was got there after 20 minutes it wasn’t even ready. Guy named Wilton asked me again what I ordered and only then they started making the order. After waiting 15 minutes I got the order and as I was about to leave I noticed those were small platters instead of large which I had ordered on the call and then in person again. I went back and told Wilton I ordered large platters and he said “I charged you for small”, and I told him again I specifically told you large platters with salad on the call and again when I came inside the store. After waiting another 10 minutes I got large platters and I was hoping to not have to pay anything extra because this was their mistake. First they made me wait extra and didn’t even give the correct order. I run a business and know how to deal with customers, and I told Wilton I shouldn’t have to pay extra now because it was their fault for not making what I asked. He said I don’t care and I have to create you extra. I told him I’ve been coming here for a long time and am a regular customer, if you can’t show decency to not charge extra for their mistake just cancel the order. And he said I have to come back later when the manger is there because he can’t cancel the order. I wasn’t going to come back and waste my time for a refund, so I took the food and went home. And when I checked they didn’t even add salad in the platter which I asked. This is extremely ridiculous and they’ve lost loyal customer over their unprofessional service. I hope the management reads this review and trains their employees properly. Never going back and don’t recommend anyone if you value your time and customer service.