Crowne Plaza Newark Airport, an IHG Hotel — Hotel in Elizabeth

I had my life threatened today by the inhumane man working at the counter of the Crowne Plaza parking lot in Elizabethtown NJ when picking up my car. Upon arrival at the airport this morning after my red eye flight home, I called the number on my ticket for the shuttle. I was instructed to go to floor 3, door 6. Great, found the location almost immediately. As I waited outside for the shuttle for 15 minutes, I decided to step out of the cold and wait inside the doors. Not seeing the shuttle still, I decided to call back. The person on the phone was not the same person I spoke with before, and this person was abrasive and rude from the start. I tell him I've been waiting for about 25 minutes now and he tells me that is not where they pick up and I need to go to floor 2 door 5. I hang up and take the elevator down one floor, get out, and there are no exit doors at all. So I call back for a third time, letting him know this. He asks me what concourse I'm in and I tell him I'm not sure. I'm tired, up for over 24 hours at this point, and just took a red eye flight home. He rudely tells me to call back when I figure it out and hangs up on me. I take the elevator to the first floor, and see ground transportation, so I walk outside and i now see signs telling me what concourse I'm in. I call him back within about 2 minutes of my last call with him. No one answers. I call repeatedly another 4 or 5 times over the next 10 minutes with no answer. Now I'm really upset. I see signs for Uber and taxis so rather than standing there for another 45 minutes, I want to get to my car and go home. So I pay to take a taxi 7 miles to the Crowne Plaza. Mind you this just cost me another $40 on top of already paying $100 for parking which also was to provide a shuttle to and from the airport. Once I got to the Crowne parking, I went into the shack where I left my keys before I left. When I went inside, I asked the worker who answers the phones for their business. And that's when things got even more insane, if you could imagine. He said, are you the Fuing Ahole who was calling here? I said, "Yes I have been calling for the shuttle for almost an hour now and was being sent all over the airport... floor 3, floor 2, no one knows where to pick people up?? He SCREAMS "bich, you are gonna die, F* you!! and kept screaming obscenities at me. I tell him give me my keys now. At that point, he tries to make me pay again, after I have already paid thru way.com, AND had to taxi there due to not getting the shuttle service. This man is seriously unstable and should not be working with the public. I highly suggest that way.com drop this parking lot before this man actually does what he told me today and murders someone in a rage, doing his job of customer service. People who are traveling are often tired, jetlagged,etc. We just want people who are nice and willing to help us find our way to the shuttle in these huge airports. This man is a danger to himself and others. I unfortunately did not get his name, but he was a white older male. There were 2 other male workers sitting in the shack who also heard this entire incident go down. In hoping someone reaches out to me from way.com for more information so this can be addressed. No one deserves to be talked to or treated like I was today by this ignorant person. To top it all off, he refused to give me my ticket to get out of the gate so I had to go inside the hotel where I explained what happened and told them I did not feel safe going back for the ticket to get out. They were nice enough to help me and let me out without having to pay another penny on this horrific day. I will never use this place again and hope that this review causes them to lose business. Be careful here. ...

"Crowne Plaza" is supposed to be at the top end of IHG's brands, but this one isn't and the only reason I didn't give it "one star" was that the people who looked after us at breakfast and the courtesy bus drivers were great! I can forgive the depressing state of a dingy hotel that desperately needs updating, but this is not a hotel where you can relax after a long flight from the UK with an early flight to catch next morning.|Why does this hotel get a low rating?||1. There was a lot of anxiety about the complimentary airport shuttle. The hotel website just mentions that there is one. It doesn't tell you where to catch the bus at Newark Liberty Airport, how often it runs or whether you need to phone to get it to come out for you. Digging around on the IHG website, you find out of date Covid 19 references about phoning for the bus and wearing masks during the journey, but absolutely nothing else. On landing, and asking around, you find you need use a very crowded and very infrequent "Airtrain" to go to "P4" and then you find the bus runs every 30 minutes. By the time we got to the hotel, and joined quite a lengthy queue at the "Priority" reception, over 2 hours had elapsed from landing. The receptionist was efficient but clearly under pressure. It was obvious there were insufficient staff.||2. The room was clean, but tired looking. No USB ports anywhere - for a business hotel, that's a sure sign of a property that is well out of date. ||3. After a long flight, you want to kick back, have a shower and relax over a leisurely brew of tea or coffee before turning in. In the room supply, there was only one coffee sachet and one sugar for the two of us. I rang Reception and was curtly told to "ring Housekeeping" where I was told they would be along "in a minute". An hour and a half later, no coffee had arrived so I had to traipse down to Reception myself and was grudgingly given another couple of sachets!||There was one bottle of water in the room. I was told that was all we were "allowed" - 1 bottle between two people? I call that stingy.||A very wise Gordon Bethune, CEO of Continental Airline Inc., once said "If your business is going to make cutbacks, don't ever make them where the customers notice. If they pay $100 for an airline ticket every week, they sure as hell notice if you stop giving out the fancy napkins, and they think "What the heck? I still pay $100 but I don't get the same value any more!" Please rethink this policy of being stingy and downright mean! ||The only factor that brought the hotel up from the bottom "one star" was that the staff who looked after us at breakfast the next morning couldn't have been nicer. It cost us $17 each, but was worth it simply because of the staff. The bus drivers were...

We had some terrible experiences at this hotel on Monday. I would gave it a negative 5 star if I could. My wife and I are both approaching 70, and my wife wasn’t feeling well on that day. We got delayed for a flight to home from Newark International due to air traffic broken down, the American Airline gave us a voucher and reserved a room for us at this hotel. When we got to the hotel around 10 pm, there was a long line for checking in. After waited in line for about a hour, when it was our turn, the registration lady told us that they were out of room, because they over booked 30 rooms. We begged for help, she told us there was a room that had not been cleaned and they would clean it for us if we could wait. We had no choice but to take the offer. She gave us the room card. We waited for another hour, it was already 12 am, we asked the front desk how soon the room would be ready, this lady kind joked with us and rudely replied that she had no idea. I asked to talk to the manager, she said the manager was somewhere in the building, I had to find him myself. I checked every floor to find this manager, finally I found him. The first thing he told me was that he would cancel our room, we begged again because it was already 12:30am. I asked when the room would be ready, he said he was the one who was cleaning the rooms, each room took 30 min, he had no idea when our room would be ready. We asked if we could clean it ourselves if he could provide the supplies, he said no. He then just ignored us and walked away. We decided to get in and wait in this dirty room. Around 1:25am, this manager came and asked us to leave the room so he could clean it. So we got out and waited in the lobby. Around 1:30am we saw this manager, and I asked him if the room was ready, he didn’t even looked at me but raise one hand and walked away, I took it as yes. When we got to the room, and found out that all he did was put on new pillows cases and one new bed sheet, others were still from the previous stayers. It was already about 2 am, we had to take some rest in this half cleaned room because we had to travel at 8:30am. In summary, we had to wait 4 hours to get this half cleaned room although AA reserved for us, the manager and front desk were helpless if not rude, the hotel overbooked without considering all the troubles that the customers like us have to go through. I have travelled extensively in USA and internationally, this was by far the worst experience I’ve ever had. I would tell everyone try your best to...