SUPER DISAPPOINTED! I've been going to this place for years and even used them to cater many many parties! I don't think I will eat here, order or even cater here any longer! We had ordered our normal take out 4 steak sandwiches VALENCIA STYLE this includes lettuce tomatoes ham cheese peppers and onions and each one with Spanish fries. So when you get there they show you your food they open up the trays. First mistake was that we had received French fries so we asked to change. I didn't even think of opening the sandwich with my hands because she showed it to us! And I noticed the fries were wrong first. I got home and noticed ALL FOUR sandwiches had a sad piece of steak and half of cheese slice in it not Valencia style like we had ordered. I had called to inform them and see if we could change it. The first person we spoke to had said they were all Valencia style and we were going back and forth trying to let her know THIS ISNT VALENCIA STYLE, until I asked to speak to a manager. Supposedly he was the manager I ended up speaking to. If he was he presented himself with very poorly managerial skills. He was accusing me that the sandwiches were not just cheese and steak. The manager kept insisting that the sandwiches were in fact Valencia style. The manager then said with an attitude " bring it back then". He kept asking me " are you sure they aren't Valencia style?" I said " would you like a picture" at this point I was furious. I went and brought it to them. Showed them the sad sandwiches that they had made and I asked for the manager. The manager did not come out I don't think they even informed the manager. They were even talking badly about us behind the counter in Spanish and didn't think I could hear and understand them. Instead of being apologetic they were giving off a defensive attitude. They wanted us to wait for new sandwiches but I refused just because I was super turned off on how they handled this situation. It's sad how a busy business like this doesn't care about customer service just because they are a very "busy" establishment. This is how you loose customers!!