McDonald's — Restaurant in Elizabethtown

I went to McDonald’s of Elizabethtown on Tuesday, August 19, 2025 after having placed a mobile order at 7:20 am for curbside pickup. I arrived and parked in spot #8 at 7:25 am. I made sure to check in on the mobile app immediately after parking. I then in turn waited well OVER 15 minutes without a single McDonald’s employee coming outside. I then went thru the drive thru, stopped at the speaker, and announced my name and that I was here for a curbside pickup that never came outside. The teller prompted me to pull forward to window #1. At window #1, said employee stated she was unfortunately and unable to print me a receipt because she couldn’t get the machine to work. Then at the second window, two Hispanic women BOTH standing in the widow with heavy face AND eye make up for 8:00 am, did not give me syrup or butter for the hotcakes order. Imagine that. Two people working the drive thru window and NEITHER checking nor giving me syrup or butter for an order that comes with syrup and butter. I therefore asked and the second woman standing closer towards the inside of the restaurant said “that will be 53 cents”. I responded, “I didn’t receive it at all” all while turning the now emptied paper bag upside that had contained the hash brown. She didn’t apologize for her mistake and instead she, the same one closest to the inside of the restaurant, proceeded to YELL at an employee out of my view and shouted, “YOU DIDN’T PUT THE SYRUP IN THE BAG. YOU’RE SUPPOSED TO DO THAT!” That right there a projection because she couldn’t and dared not yell at me and it was also very unprofessional. If I could give this location zero...

They are NOT KID FRIENDLY WHAT SO EVER ! Had an horrible experience today . My 5 year old daughter wanted the hello kitty kids/ninja turtles meal that you guys have advertised on the menu . She got a 6pc kids meal with double fries and chocolate milk. I was told to move forward after being given my price . I asked the lady I seen preparing the kids meals boxes if they had the hello kitty toys in that was being advertised, and she said yes they do . Had to pull forward to another window to receive my food . And my 5 year old opened her box to a sonic the hedgehog toy instead . And I was told to pull forward to the 3rd window for my food . Once my food was brought to me I ask the lady very nicely if I could have hello kitty toy for my daughter because she was given a sonic the hedgehog toy instead because my daughter was fussing about hello kitty . So she walks away leaving the window WIDE OPEN . While the manager and the surrounding coworkers talked smacked , as if I’m blind , death , and dumb . I heard the lady tell the other woman she wants the hello kitty toy instead of sonic the hedgehog because her daughter is fussing and that rude lady gone say well she better take it and call it hello kitty today , that’s what’s she’s gonna get it is that toy because that is hello kitty . But OBVIOUSLY common sense ain’t that common to wanna belittle a child when obviously she can’t read , must be blind and dumb because hello kitty ain’t sonic . And if that’s all they had on hand you could’ve just said that instead of making a child cry . Just rude and UGLY ....

Would give negative stars if I could. (Read my reviews they're almost always glowing with praise) Went through the drive through and after several attempts at ordering I finally thought it was entered correctly. I was.mistaken. Didn't get part of the order. Asked about it at the window, and the person in charge must've heard me ask what happened and came over and barked out the window for me to go park and they'd bring me what they left out if I had cash to pay for it. I agreed. Sat there for 15 minutes came in and asked if the food was there and had the cash ready only to be told I should get in line inside and order again while the rest of the food was sitting there going back to it's previously frozen state in the car. I understand people make mistakes and obviously nothing to eat there will ever be taken for granted on the inventory sheet but common courtesy, an even a mediocre attitude I would've settled for and customer service is free. Rarely will I allow one experience to tarnish my entire Outlook on a restaurant but it may be a while before I visit any McDonald's again let alone the one in my...