Del Taco — Restaurant in Elk Grove

3 strikes you're out. I've had nothing but problems each time I've visited this location. First two times were ridiculously long wait times for a fast food restaurant. You'll wait 20-30 min just to put your order in at the drive thru. My second visit I tried going inside and ordering, but that wasn't any better. I heard a person in the drive thru very frustrated saying they waited 40 min just to get to order. This third visit though really rankled. I thought I would order online to avoid the long wait times. I show up and pick up my sealed bag, as I'm walking out I feel it and it seems off. I open it and it's missing the 2nd burrito I ordered. I walk back in and am seen but ignored by the staff until the manager turns around, notices me, and comes over. I state I ordered two burritos and am missing one. She turns around and sees a half wrapped burrito on a counter. She asks the other staff if it's the burrito that I'm missing, and they say Yes. She finishes wrapping it and hands it to me. I don't understand how that happened, the place wasn't busy at all, total incompetence. You'd think that's it, but there's more. I get home and we eat the burritos. I then open the box of what was supposed to be a Queso Fries, to find a cold bean/cheese stale nachos. That was the last straw for me. I will definitely not be coming back to this location, and honestly hesitant to even go another Del Taco. I get this is a fast food, but there is still a standard. You can look at all the other google reviews going up to a year and see there is a consistent pattern of this place falling well short of those standards. Even Del Taco's own comments on other reviews show that. Yet nothing has changed. The kicker, I went to Del Taco's website and submitted feedback, and all I got for my trouble is...

This location has become so bad I don't even want to keep giving it the benefit of the doubt:( I'm an assistant manager in a restaurant where I work and almost every time I've been here my order is wrong or my tacos are broken and falling apart. I'm currently sitting in the drive through behind the person in front of me. I gave up on trying to place my order. The gentleman that tried could not understand what I was trying to order and it was on a picture display. He kept asking me what number after asking me four times what I wanted to drink when I asked what it came with he responded with what to you want. I just needed to know what it came with because most places upcharge for coffee or orange juice.I buy breakfast 5 days a week and It would be nice to switch things up and go here more often but today was the last straw. The numbers for dinner were still up, I had no clue what number the meal was on the picture. After the gentleman's confusion I told him never mind it's fine, yesterday I got just the breakfast tacos in the picture instead of the meal and they forgot to put the hash browns in the tacos. I didn't trust them to make my order right today so I sat behind the person in front of me for 15 min until he finally received his food and I could leave. Sadly, I will not be back to this location and if I have time I will be speaking to the management staff about their conduct of service this morning. Great food, poor...

I recently went cause I didn’t feel like making dinner and my mom is trying to lose weight. From what I remembered, their food wasn’t all greasy. I was right. I got something called the mundo nachos, I’m a big dude and it was hard to finish. Their chips are great they remind me of Chevys like lite and layers of crunchy. Had all the standard stuff: Beef, Nacho Cheese, Sour Cream, Refried Beans, Jalapeños, and diced tomatoes.. it was great. I put a couple packs of their Mild Sauce on top too. Got my mom the Taco Salad with Grilled Chicken. We both finished it and were really full and had no complaints. We both noticed how fresh and non-greasy it all was so she could eat guilt free. The best part though was it was just a few dollars over ten bucks. That’s great for 2024. Anytime I get food at the other fast-food spots near me I spend like thirty dollars. So, yeah I totally recommend. They also have great drinks and breakfast. I like this location it’s in a nice part of town and they really upkeep the exterior and interior, that’s always a good sign that your food is going to not be nasty in my experience.

Anyways, great spot. More like tex-max than authentic Mexican food but I don’t care if it tastes good. No complaints, if they keep the prices as is I’ll eat...