El Pollo Loco — Restaurant in Elk Grove

Good customer service, and the employees are respectful, but lazy , also they don’t listen to the customers while customers placing their orders which is really makes hard for customers to receive the right order without any mistakes. They are located in Elk Grove Florin Rd, Elk Grove, CA. This location of El Pollo Loco is decent in size, also the cleanliness is fine, but they need to take it seriously because it is a Restaurant. The bathrooms are not super clean, and they need a little bit of more attention, especially the soap, and toilet paper. DO NOT call them because they will never pick up your call, and actually you can’t leave a voicemail because the system will not let you , so don’t waste your time. They prices are high equivalent to other restaurants , but for so small portions of food plus the quality is poor not good by quality I mean the ingredients are not fresh enough for consuming.The food here doesn’t taste like other locations of El Pollo Loco maybe it is because of the ingredients or maybe because they use to much of canned food, especially beans which is why they don’t have that much of customers, so not crowded at all. They do have a drive thru, but don’t use it for placing your orders because most likely you will receive a wrong order, so place your order in person instead. They do offer different kinds of services like delivery, drive thru, dine in , and takeout, so it depends on the customer which option she/he wants. Yes ! They are wheelchair accessible, but the seats inside the restaurant are not comfortable at all, so hard for disabled individuals to enjoy their meals. The parking lot is huge , and you can’t leave find parking spaces easily including the handicapped spots. My experience was not as expected because I was handed wrong order not only that they were not acknowledging that that is their fault not me, so I should not be blamed for it, also no apologies were offered that is why I’m not recommending this location of El Pollo Loco to anyone because I don’t want anyone go through what I went through, so saving you guys money plus time, and most importantly the gas , and miles on your vehicles. I’m not coming back...

Sat in the drive thru for longer than 10 minutes. Ordered a 12 pcs family meal with mashed potatoes, corn, and mac Nd cheese. Followed by the double chicken tostada. In the picture of the tostada on the menu board, there was suppose to be slices of avocado and pico de Gallo. After being told that my total would be given at the window and rushed off the speaker box, I waited at least 15 minutes before my food was ready.

15 minutes later, this heavyset Caucasian lady gave me my food, told me everything was in there. I asked for plates, hot sauce, peppers, and cilantro. She tells me they were sold out, insisting that I leave the drive thru. So I pull up and walked inside. The place was overly messy, for there to be 6 associates working the kitchen. Any who, I asked a different cashier for the same condiments. He asked his team to help him, but instead they were looking all mad as if they hated their jobs. So he washed his hands, and threw on some gloves, just to do the one thing they apparently couldn’t.

So I’m home, I checked the tostada, there was no avocado or pico de gallo. There was mashed potatoes, and no gravy. Like wasn’t that lady who rushed me out of the drive thru suppose to check every customers order to make sure it was correct?🙄🙄🙄

Overall, for my first experience at this El Pollo Loco on Elk Grove-Florin Rd, I could say was absolutely terrible. The only thing good out of it was the grilled chicken itself. Other than that, that place sucks, and of course I am not...

I'm posting one star for this locations inability to honor their own store hours. October 26, 2017. I arrived in the drive thru at 10:25pm per my iPhone time. Store hours are 10:30pm I waited a couple of minutes to no response, or reply to my verbal calls. I honked my horn. I proceeded to the drive-in window and knocked to no reply. I could see people in the lobby and came around to park. I attempted to enter the building at 10:28pm but the front door was locked. A male employee came and opened the door. The employee was about to tell me that they were closed, but then checked the time. He looked to his friends in the lobby, and they all collectively laughed. One of them said that only the drive thru was open at this time. I informed them that I had been in the drive thru since 10:25pm, and my varied attempts to contact them. They all laughed and said sorry. Then said they were closed now and shut the door. This was at 10:29pm.

I'm a critical care nurse at the local Kaiser hospital. I have used this location many times as a source for my contributions to our potlucks. This was my goto place for these events. Well no longer, thanks for sharing the last...