Mountain Mike's Pizza — Restaurant in Elk Grove

I ordered online on a Tuesday. I remember they had a 40% off specials on Tuesdays, but that discount did not show up online, so I took the deal that gave me 20% off, thinking maybe they don't do the 40% anymore. I ordered a large 4 topping make your own, but with extra mushrooms. When I show up to the store, they have a sign out front advertising the 40% special. Great! When I go inside, a woman greets me and I tell her I am here to pick up my online order, and give her my name. I tell her that when I ordered online, I only got the 20% discount, so I would like the extra 20%. She seems confused and disappears into the back. After a couple minutes, a different girl comes out and asks if I have been helped. I tell her the same story, and after checking the computer, she also goes into the back. Another woman appears (who I assume was the manager, although she was dressed in a tank top and shorts) and she tells me that she can only apply one discount to my order, either the 20% or the 40%. I tell her of course I want the 40%. She then proceeds to ring me up. I ask if my pizza is ready (I asked for it to be ready at 5:45 and it was now probably 5:50). She said she would go look. After a couple minutes she returns with the pizza. She breaks the seal to open the lid to verify that it was the right one, but only looks at it herself and then closes it back up. I then ask if I can see it. She undoes the seal again and opens it and shows me. I complain that it doesn't look like there are extra mushrooms like I ordered. She said she could give me some extra mushrooms in a container, but I declined. I was annoyed that there were not extra mushrooms on the pizza as I had ordered. I was even more annoyed by the fact that this entire time, the manager was only wearing a mask over her mouth, with her nose uncovered. I saw that one of the employees in the back had their mask pulled completely down below their chin. I will not be returning to this place again. 2 stars because, despite all the issues, it still tasted...

Worst pizza experience of my life! This place is a joke. Dough was so raw, I thought it was extra cheese, it was absolutely disgusting. They came back took the Old pizza and gave me a new one, I told them thin crust and no toppings this time so it would at least be cooked, but even the thin crust had a thin layer of raw dough on top. I called the manager and he didn't even offer to give me the pizza on the house, no he wanted to send someone to pick up the pizza and that's the only way he would give me a refund. After 2 raw pizzas you think they would do a little more for you. Didn't even give me the difference in price back on the new pizza which was plain and thin crust, at least 5 dollars cheaper than the first one I ordered. I will never eat at this mountain mikes ever again. I better not get sick from...

I was shocked with the unsanitary conditions. This being a chain restaurant I expected a certain level of cleanliness. None of the tables had been wiped clean. The woman making the pizza typed on a touch screen computer, opened a grime covered refrigerator (handle), tucked her hair behind her ear, grabbed, filled, and closed a warming bag, and wiped her hands on her obviously dirty shirt before plunging them into the cheese she applied to a pizza. Now, I'm not a germaphobe, but that was far beyond my comfort level. Additionally, the bathroom was not clean (toilets not flushed, sanitary napkin dispenser filled to the brim) and there was a cockroach that scurried across the floor. I enjoy Mountain Mike's as a chain, but I will no longer be a patron of this...