Subway — Restaurant in Ellensburg

Don't bother eating here for dinner if you actually want your food. Showed up 22 minutes before the store closed, a little late, but plenty of time to make two sandwiches without being too much of what I thought would be a bother. When we came in, behind another group of people ordering(one of which left, and opted for snacks at 7/11 next door) we all were made to wait 5-6 minutes awkwardly with no greeting when we entered with the gentleman behind the register, quietly carrying on. He purposely ignored our presence as he was "working on closing the store". I understand we caught him in the middle of counting, or processing, but come on. At least greet your guests.

When he finally turned to us, stopped and actually TURNED OFF THE OPEN SIGN, AND LOCKED THE SIDE DOOR IN FRONT OF US! Then he still did not greet us and merely asked what we wanted. The only two options my significant other wanted were 'out' for the night, and after seeing him not change his gloves after making the previous customers salami sandwich, I didn't care for him to make me a veggie delight. After the terrible lack of customer service, we aren't sure when we...

Placed an online order long before we arrived and it said it was finished however when we got there we waited an additional 45 min. It wasn't very busy either, there were maybe a couple other people in there. It was very clear the two staff didn't have any idea what they were doing. I saw people walk in and leave before ordering because these two boys (Luke and Andrew) were taking 10 min per sandwich. Whether they were new hire or not it's unacceptable to have them work by themselves with no training. The WORST PART however was I watched another costumer ask for the restroom code, the employee (Andrew) proceeded to go over, open the door all with his gloves on and then go back to making food with the SAME gloves. Completely disgusting especially since it was my sandwich, who touches any sort of bathroom surface and then makes food without sanitizing or switching gloves. This isn't a hard job, I've worked with sandwiches for a while and it doesn't take 5 or more minutes to make one even as a new hire. Learn basic food safety and handling please. Wish I could've refunded but online orders...

Placed an order for an delivery at the Subway on University at 5:20. Didn't even get moved to preparing until 6:20 then dasher ended up having to wait at the store for another 10 minutes cause it said "dasher is waiting for your order to be finished". So clearly got moved to prepared and nothing was done. I even called the store 5-10 minutes after I ordered to make sure they did get it since they've apparently had issues receiving them in the past. Asked what the eta would be for the order to be ready and the guy I spoke to said it'd be ready in about 30 minutes max, not almost an hour and a half. Absolutely ridiculous. At 6:45, finally get a message saying that the driver has picked up the order and is on the way. My bad I guess for deciding to stay home with my sick dog and ordering food instead of either not eating or ordering something else. Never ordering from subway again unless it's in person. So stupid and so mad. Just wanted...