We came in to celebrate my little brother, making his communion. The service started out very attentive and then declined throughout the time we were there. We ordered fish tacos, 1 single quesadilla, which was not cooked properly, and then a fajita botana for 4. The botana actually allowed us to feed five and tasted good, but they forgot our charro beans. When we got the beans, they were luke warm and not very tasty. The table ordered 3 waters and 4 half n half teas. The staff was not attentive in refilling our cups, and all of us at some point were sitting there for about five minutes trying to flag down a waitress to get refills. We finished eating and then came time to pay the bill for the 7 people in our party. Just to have full disclosure, a 15% gratuity is added automatically, which is understandable. I brought to the attention of the woman charging me that the 1.99 quesadilla was not eatable and that if she could please remove it from my bill. The woman replied, "I'm sorry, but it's company policy that we have to charge you anyway," I was like really even though it was not made correctly and not eaten, she said, "It's because of the cooks this is the third time this has happened but we have to charge you anyway". She then proceeded to tell me that as it is, she should be charging me double because of the half n half tea that we ordered. I asked, the tea is 3.99, and you are telling me you would be charging me like 6.00 because it's half sweet and half un-sweet? The woman said it's company policy, and that's why we have these papers on the other side of the register so we can know how to charge. I told her that the price should be listed on your menu because then you are false advertising your prices. I informed her this would be the first and last time we would be eating at this restaurant because of their service and false advertisement in the...
Read moreIf I could I'd give ZERO stars. Went by to try their breakfast tacos and ordered them to go. Cashier even confirmed order. Upon arriving home I see that not only are their breakfast tacos more expensive than other places in Elsa, they got the order wrong and the tacos are really small. I mentioned NO EGG on certain tacos repeatedly and that's exactly what they added. I've gone through drive thrus here where they're running around on hectic mornings and they get the orders correct. It was a Sunday morning and it wasn't even busy. It's frustrating getting home and you can't feed your hungry family what you brought them because a certain ingredient makes them sick and people don't care about getting the order right in the first place. Not going back. There was no need to spend double for...
Read moreDon't ever bother going here. If you complain about the service or food they just defend themselves and accuse you of being difficult. Bad manager and bad service. Never will I come here again. There's been a hair in my pasta let it go. I've asked for no dressing on the burgers and they always mess it up. Let it go. You wait a long time for drinks or service, let it go. And I'm a repeat costumer so after a while if they don't like you they let you know it. I've always been tolerant of their behavior and bad customer service and I bring it up once and suddenly they're on the defense. There's so much to tolerate for them to be thinking they're the only restaurant around. Will never bring my...
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