Starbucks — Restaurant in Englewood

The "manager" Cassie and her employees guaranteed we will never be back to this location.

Went through the drive-thru 09/04/2023 around 10AM for two drinks and a sandwich prior to a road trip. When we got to the intercom, the woman taking our order was incredibly rude and clearly not paying attention because she was too busy talking and laughing to her co-workers which we heard through the intercom. The first thing she said "Are you ordering any food today" was responded to with "Yes, we'd love to actually!" Silence from the employee. Then, very rudely the employee snapped, "Ma'am are you ordering food or not." At this point, we stopped trying to have a personality, and ordered our drinks and food. When we got to the window, we asked to speak with the old woman who took our order about why she was so rude. Her co-worker, a tall skinny white kid, slammed the window on us without a word. Shortly after, they handed out one drink and a bag and said "Okay bye." We still had another drink that we ordered. We knocked on the window to get their attention and at this point asked for a manager. Cassie was the manager. Cassie was clueless and took offense to us being frustrated with the situation, claiming we were rude. Cassie was wearing a headset, so she was very aware of how her employees were handling customers in the drive-thru. As clueless and helpless as Cassie was, it would not surprise me if the employees at this location were in such a bad mood because of her ineptitude.

There's too many local options for superior coffee to put up with this. Starbucks ain't worth it and their employees...

I HAVE TO GIVE A 3 STAR JUST OFF THE FACT THIS IS THE ONLY STARBUCKS I HAVE EVER SEEN THAT WILL NOT GIVE YOU THE COLD FOAM YOU REQUEST, THEY MAKE IT ALL THE SAME! LITERALLY JUST A DIFFERENT SYRUP, BUT THEIR SYSTEM LIMITS THEM AND SOME WILL MAKE IT HAPPEN! THOSE 1 GAVE THE STARS! IF NOT FOR THEM I'D GIVE A 1 STAR! THE PEOPLE WHO SEE THE PETTY RULE AND OFFER THE CUSTOMER WHAT THEY PAY FOR! IS WHO KEEP ME A CUSTOMER! MY ADVICE TO MANAGEMENT AND GENERAL MAANGER IS FIX THAT WITH THE REST THE STARBUCKS AND MAKE YOUR CUSTOMERS DRINKS JUST AS THE HOPE FOR! AND PAY A LOT...

For the price, I expected to get a buzz or something. No unicorns farting rainbows or anything. For a third of the price you can go to speedway and get free flavors. Starbucks sucks. My first time and I'm not impressed. The staff will catch fire or something if they smile. Customers didn't choose your job, they're your paycheck. If I spend $8 on a damn coffee I want a smile. Rude. Crap. Lame. Never again. I regret...