Chicken Express — Restaurant in Ennis

This location needs to step up their game. After ordering my food I ordered 6 ranch. The cashier gave me the food and I asked is the ranch in there and he said "should be" so I pulled off and pulled over to see if all the food was there because everytime I go something is always missing but anyway there was no ranch in the bag so I pulled back up and told them I didn't get the ranch and she asked for the receipt I told her the cashier did not give me one then she told me that they put it in the bag and that they could not give me anymore. Finally after I argued a little she told me to pull up and they gave me ranch as I pulled off I looked in the bag and there were 5 ranch. Any other day I would have just pulled off and been fine with the 5 but because how rude they were to me I pulled back around and told them they only gave me 5 and I clearly paid for 6. Once again they told me they were not going to give it to me then told me to pull up. I pulled up and the manager came out to my car. I asked what the problem was about giving me what I paid for and by that time I was mad. She told me to talk to her calm and tried to explain it to me that her employee said she put them in the bag. I told her to give the the other ranch and let me get home before my...

Bought supper in Ennis Tx chicken express today 7-24-25 and got the worst food I have gotten in my last 3 trips here. The chicken gizzards were the worst I have had here. I called my order in and was told it would be 15 minute wait to cook my gizzards. I understand the wait as they were going to cook a fresh batch for me, no problem. Got home and half of the gizzards were tough as leather because I believe they had been sitting under a light all day. They were inedible. My dog even said no. The other half were half edible and half leather. I will have to go to Waxahachie Chicken E from now on because they have never let me down. The store out by Atwoods is great. Not a bad meal ever. Please stop using Ennis Chicken E as they think they can serve inedible food and remain in business. Let's pull together and shut them down or at the least, replace the employees working this shift today. It was 4:45 pm when I picked up. I don't know who owns this franchise but I hope this store closes for and reorganizes their employees and managers. Gizzard lover, not leather with...

Did my order in the drive thru! Once pulling around there was a tall slender African American man dropping our family order poppers into the basket with bare hands NO GLOVES while the rest of the order was being prepped. I can only speak on what I seen… which were the poppers. Once the poppers were done frying, they allowed the grease to drip before dropping poppers into pan then into the box. A larger size Hispanic lady grabbed one of the poppers then started eating it right by the food as they all stood around chit chatting ! Then to top it all off another Hispanic lady grabbed all four of our boxes and one fell to the nasty disgusting filthy floor closet by the window and they picked it up and put it right back on top of the rest of my boxes!!! I told them I seen what just happened and the lady shrugged and said nothing !! I had just spent over $50 and this is what happens!!! Most people really disturb me - this was for the cowboys game with...