Capriotti's Sandwich Shop — Restaurant in Enterprise

Capriotti’s isn’t my favorite sun shop already, but my fiancé loves a Capastrami and once in a while I break down and agree to choke down one of their sandwiches. It’s not that it’s terrible - it’s that other sub places are better. However, this PARTICULAR shop is horrible! After repeatedly disappointing visits I’m putting my foot down and we are NOT going to this store anymore.

I could tell you about the visits in-store where the staff is rude, talking in their phone while working with their EarPods in, or the visit where every table was dirty but the team stood behind the line and never came out to wipe a table (when we were the only two people on the ayote!), but I won’t. I’m going to focus on the most recent experience with a pickup order that wasn’t prepared properly (surprise!) and the pitiful state of their management and corporate leadership that has refused to even respond to a customer complaint.

On September 13th we ordered a Capastrami (of course!), a tuna sub, and a brookie. Only the Capastrami was right.

They were out of brookies, and they could have subbed out a cookie but they were out of ALL desserts. So they threw a bag of chips in the bag.

The tuna was requested specifically to have no oregano - because first I never want this on a sandwich and second, because why would you put oregano on fish and mayonnaise?! One bite in I almost choked on the oregano. Not only did they put oregano on my sandwich - there was SO much it looked to me like they purposely smothered my sub as a joke. It was literally inedible - and I threw it away.

I logged on to the app and submitted a request for follow up; I also completed the online survey they sent and requested follow up. I just put $10 directly into the trash can and expected a refund. It was a weekend so I didn’t expect follow up until Monday, but someone at corporate Capriottis reached out Sunday. She was pretty nice and asked for a copy of my receipt, and added a free dessert back on my account. When I provided the receipt as confirmation of my purchase though, things went south.

She apologized, but couldn’t provide a refund because this is a Franchise Location. She told me she would send a message to the franchise manager and I’d hear back. After waiting about a week I followed up with email back to Capriottis corporate contact, but never received a response from Jessica. Ignoring the issue made the situation worse, so I sent another follow up on September 27th. This time Jessica responded that she’d follow up with the franchisee again, and this time she’d copy the corporate director. Well nothing has happened yet.

So here I am telling you to not visit this store. If you do - don’t order online! Go into the store (be sure to take a wet towel to clean your own table) and make sure that your sandwich is right before you leave. Cross your fingers and hope nothing goes wrong - because no one cares.

And of you have some money and looking for an investment - Capriottis must be a great option, because they’re corporate team can’t do anything hold franchisees to standard. Do what you want with their name. It doesn’t...

This location was great when we first moved to Las Vegas in sept of 2017, over the past few months it had been getting worse and worse. There are new people working there every time I go (which is at least once a week) Decided to go there today, tried to call in my order and no one answered the phone it just rang and rang so I walked inside to order my sandwich and asked if their phone wasn't working and the new person behind the counter said it's working....( so they just don't answer the phone I guess) I ordered a large cheese steak sandwich 1/2 with lettuce and tomato 1/2 with onions, I waited 15 minutes for them to make my sandwich normally I wouldn't care cause they are usually busy but I was the ONLY person in the place. The steak was WAY OVERCOOKED (crunchy and burnt) they over loaded the half with onions so much to the point there there was hardly any meat and they were not cut up at all (huge chunks) I think the owners should start paying more attention or this place will be closing the doors before they know it. I won't be going back. Very disappointed, I loved their cheese steak it's the best I've had and now it's become the worse due to lack of caring about customers and what...

Review of Capriotti’s on Blue Diamond, Las Vegas

Rating: ★★★★★

Capriotti’s on Blue Diamond is hands down one of the best sandwich shops in Las Vegas! From the moment you walk in, the inviting atmosphere and friendly staff set the tone for a great meal.

I ordered the famous “Bobbie” sandwich—turkey, stuffing, and cranberry sauce on fresh bread—and it was a game changer. Each bite was packed with flavor, perfectly blending savory and sweet. The portion sizes are generous, making it an excellent value for the quality you receive.

What impressed me most was the freshness of the ingredients. You can really taste the difference, and it’s clear they take pride in their craft. The menu is diverse, offering plenty of options for every palate, including vegetarian choices.

Service was quick and attentive, and the staff went out of their way to ensure I had a great experience. I also appreciated the clean and comfortable dining area.

Overall, Capriotti’s is a must-visit for sandwich lovers in Las Vegas. I can’t wait to go back and try more of their...