Little Caesars Pizza — Restaurant in Ephrata

On June 21, I placed and paid for an online order at this store. When I came to pick it up the store was closed. Mind you, this was during posted business hours. The store had obviously failed to open on time. I waited an additional 15 minutes and then left to pursue other options as I had hungry people to feed. Was this annoying? Yes. Was it the worst thing to ever happen? No, but a little customer service afterwards to resolve my refund issue would have gone a long way. I received none of that.

I left several voicemails about refunding my money for the order. None of them were returned. I called the corporate customer service line and was informed that this location was a franchise and the best they could do was contact the owner to suggest a refund. Still, I was not contacted.

Upon realizing no one was going to contact me, I filed a dispute with my credit card company. They notified the owner and what do you think happened? You're right, nothing.

So here it is Sept 11 and I was just notified that my dispute has been resolved in my favor due to this store not responding to the claim.

I know I'll never order here again. My advice to you is to order elsewhere. They obviously couldn't perform the smallest act of customer service when they were completely in the wrong. They ignored several attempts at communication and resolution. It certainly appears to me they tried to pocket my money without providing me any service. Buy your pizza elsewhere...

Atrocious service. Stopped in for a "hot and ready" pizza. Not ready? No problem. They told me it would just take seven minutes. Instead over twenty minutes later I'm watching at least three people just stand and chat on one side of the back area while on the other is someone who appears new and unable to identify the appropriate boxes for items rolling out of the conveyor.

After handing me the simple cheese and simple pepperoni pizza I expected to leave with nearly with nearly half an hour before I receive no apology for the wait and any sense of appreciation for my business. So I call corporate to complain. After waiting 45 minutes on hold to provide my complaint they assure me someone will call me. That was over a month ago and no one has ever called. I even emailed them and they assured me multiple times they would contact me and no one ever did. It's no wonder this company continues to close locations and it's clear this one is headed for the same fate unless something changes soon. One thing is for sure, they won't see another...

Tried calling my order in on way home from work. Rings & rings & rings, then voice mail. Tried that twice with same results. Get there & order my pizza. Will be 7 minutes. Went back in 10 minutes later, with only 3 or 4 people after me. Wait in line. Girl don't remember I ordered a pizza 10 minutes earlier. In her defense she seemed to be the only one working. Couple other kids wandering around looking lost so not sure if they worked there or were just hanging around in the back. Couple kids came in & were hanging out and talking with the other kids. It was like romper room. I love Little Caesars but I'll never go to that one again. Plus getting in and out of the 12 car parking lot they share with Dunkin Donuts is risking your life. Getting out is worse. This is the 3rd time I've been there and probably the best experience of all of them. 3 strikes and...