Pancake Farm — Restaurant in Ephrata

The place was busy and a bit cramped, but that's not a bad sign when it comes to restaurants. Our server (I believe her name was Naomi) was chill and was impressed at my eating ability; she even doubted me. She even got me a big cup of water as a refill instead of the little jar to "wash down those pancakes". I got the cinnamon roll pancakes and the strawberry cheesecake pancakes. The strawberries were fresh even though they were in syrup, so it wasn't any of the standard canned crap. The cinnamon roll ones had bits of crunchiness from the sugar caramelizing and there was a generous amount of topping on both. I also had some of my girlfriend's biscuits and gravy and approve of those too. I definitely wanna come back to try some of their other unique menu items!

Edit: This was my second visit and it was unfortunately not as good as the first. The S'more's pancakes were good, but I wish they had mix-ins of some sort because once you got past the first layer, they were just regular pancakes. Additionally, some of the items listed under the "stuffed" section of French toast apparently don't come stuffed. My girlfriend and I found this out the hard way, but luckily the waitress brought us out some of the filling. Still, quite disappointing on the presentation aspect.

I also tried some of my girlfriend's biscuits and gravy and it was lacking in flavor and kinda gross. That's a shame, because it was quite good last time. I'm not sure if it was just because they were busy or what, but I'm definitely...

3 Stars because Service was horrible. Could be 4+ Stars.

In case management there checks these reviews...

On 1/15/24 @ 7pm, Chelsea was our server. Do NOT recommend having her as your server!

We had a couple easy requests on our order, ones that are likely asked numorous times a day there, and she flat out didn't bither to tell the kitchen any of them. So we had to get them corrected.

When we told her, she didn't even seem to care she made a mistake. No apology, no positive customer service / server response. Just..."Oh Ok."

Bacon was old and basically charcoal, even when I specificall asked for is not to be that way. Both my daughter and I couldn't even eat it.

And the server, Chelsea, was more concerned with closing the restaurant earlier than advertised than taking care of us.

She closed the open sign at 7:20pm when they are open until 8pm. And was practically begging someone in the back to let her lock the door at 7:30pm. Which she did.

She had absolutely no care in the world about the customer and only about leaving.

I get that people want to get home. But if you're scheduled to work until 8pm+, and if your advertised to be open until 8pm, then maybe, if that's your shift, you should be able to work the entire thing.

I wonder if the owners know that other people tried to come in at 7:30-7:35ish and couldn't come in? Just horrible Customer service.

But other than the bacon she ignored my request on...the food is typically amazing!

Hope they can find some staff that...

I love pancake farm every time that I get out early if school I pass to eat breakfast but today I don’t think I never gonna go back. First at all I ordered my food and coffe they give me coffe and water which I really appreciate it. After a couple minutes the server get in to my table to take my order I order the 2 eggs, bacon and the fries home make and a single pancake.it takes more than 40 min to make my meat which I always good costumer on waiting but common it was me and another ya le of 2 it wasn’t that busy for the take that long plus I finsh coffe and I was expecting to the server came and offer me more but she didn’t she was in the front talking with another young girl which is at the front, finally the server went to my table to give my food she didn’t check if I need anything else’s but I say to her that I would like to get another coffe she just leave and went for my coffe I was eating my pancake guess what my pancakes was tasting like condiments or something like that which it was disgusting 🤢 and my other food it was okay but I say to the server that I want wheat toast but she give me a white toast I didn’t complaint I just ask for my bill because the server never check on me and I pay my bill the ask me to leave a tip I did I leave tip but she didn’t server that I leave a tip I was a server and a definitely understand when you are busy and taking care of customer but common it was only 3 people at the restaurant but I don’t I never coming...