KFC — Restaurant in Escondido

I wish I could ad the video I made from the conversation I had at this place with the employee, but unable to upload. I was getting text messages every day from this location about a special bucket deal. So I said, ok let's get it. It stated on their KFC side that it is a digital coupon so on my way I tried to order it by clicking on their message , loading the KFC site and click on the bucket deal, but when I made my selection all it said wait...tried again....wait...by than I was at the location so I went inside, only to be treated the rudest possible way by some Spanish woman. She wouldn't even come close enough to hear each other's word and she didn't even understand English well enough to comprehend the simple question of "i have a digital coupon but the order on the website isn't working, can I get the same deal at the drivetrough ?" First she was talking about wi-fi not being good and my question was finally answered after the 6th try, she said yes, I will get the same deal if I go trough the drive....okay..got in line...waited good 10 minutes there too, only to find out that they can not give me the same deal at the drive trough ...now the deal was $30 bucket of 8 with an extra 8 piece of thenders and franchfrise ....not a bank breaking deal for them to honor it, but they rather have me a goose chase and waisting my time and being extremely rude ....to get no deal. This isn't the first time at this location. Besides their mashed potato is the worst, made with nothing but water .... I will never go back to this location, rather drive extra 10 minutes than spend my money to rude and...

Ordered online on my girlfriend's phone. There was a promo to get "free nuggets with orders over $10" for their new item they are advertising. The order placed was not complicated. A Famous Bowl and 5 Piece Tenders Box with 2 sauces. When I picked it up, the sticker clearly states that the order was "double-checked for accuracy", which, it was not. When I brought it home, there were no sauces. Not was there the free promo item that was CLEARLY on the order placed on the phone. Went back and spoke with the manager. Rather than just give me a few sauces, she started taking everything out of the bag like she was trying to prove me wrong. I asked about the promo item as she was interrogating my food I paid for and she said she had to look at the tablet on her end. She said that it didn't show on her end so she could give me anything "free". Now, I wasn't asking for anything free. Only what was offered on the website which was placed on the order. So, the person in charge had a simple solution that could have taken care of the problem, but she chose to treat a lifelong customer like they were trying to get free food out of them. Not to mention that after going through the bag of food that I paid for and waiting, it was now cold. This is the last time I will ever go into any KFC. I would not spend a dime I found there. Have been going there since I was a kid and I am 60, so that is quite some time. I have been in the restaurant industry and food service distribution most of my life, so I have an idea of how to treat customers. Sad that...

If I could put a negative star I would. We have so many problems with this KFC. They are so rude especially the manager 😡😤!!!! We ordered a meal there that comes with a side & the manager took our order & he repeated back to us & it was correct. We get to the window & the girl asked if we wanted a drink & we once again said it comes with it. She then said I can give it to you for free. We again said it comes with the meal & told her what kind it was & then we repeated the order to her & she said oh oh okay. We checked the meal after she gave it to us & they didn't give us the side that came with the meal. We pulled to the front & my husband went in & told them what was said & they said that was not what happened at the window & they threw perfectly good food in the trash & was going to give us a refund. I went in & talked with them as well & NOONE greeted me & the manager literally rudely gave me the money back. I told him what happened & he rose his voice to me & said she packed what she repeated back to us. I told her that she NEVER repeated the order to us. We just want what we ordered. I asked for the main office number & he said they are a franchise & I told him I want the main managers number & he gave it to me & said he couldn't talk about it anymore 😡. He lied to my...