PNW Perk — Restaurant in Eugene

We used to come here almost daily and were loyal customers, and recently moved back to the area and were excited to go back to our routine coffee spot. We pulled up and an employee with rhinestone jeans on was having a conversation and drinking her drink, and had the biggest stank face like we interrupted her before telling us to pull around the other side of the stand (no explanation why, or nice greeting, or thank you), which put a bad taste in my mouth and tempted me to leave, and I should have. We did so, my partner ordered their iced latte with oat milk, and then we watched her pour whole milk into the cup. My partner asked, “is that my drink?” To which the employee replied that it was, and my partner said “oh I’m sorry, I asked for oat milk.” The employee replied in an unfriendly tone, “we don’t have oat milk.” You couldn’t have said that when we gave you the order or before we had already paid? You were just gonna see if you could get away with it? Absolutely unacceptable and downright dangerous for those with allergies/intolerances. When giving the total, she just flatly said, “five dollars.” My partner managed to keep a friendly face and smile on despite it all, and I’m glad, because I wouldn’t have been able to. The customer service here used to be one of the biggest reasons why we’d come back each day. It is utterly nonexistent now, and we won’t be back, and will be spreading the word. If you don’t like people, don’t work in the service industry. Do better...

I. Love. Stay Woke Coffee. Stay Woke, a drive thru coffee shop near The Whit, is one of my favorite places I've found in Eugene--not just one of my favorite coffee places, but favorite places period. It is staffed by kind and talented baristas, the drinks are so good, and the service is efficient. I live in north Eugene but will often find an excuse to be in the area so I can swing by, and I always go there before I leave for a road trip. My drink of choice, and the drink that I bully everyone into getting when I introduce them to SW: a large iced spiced chai, with oat milk, and coffee ice cubes. If I'm really needing caffeine I'll get it as a dirty chai. It's so damn good, not overly sweet, and is smooth as heck. I also highly recommend their baked goods, especially their chocolate chip pumpkin bread. I dono who makes that but I appreciate you. I've also gotten and enjoyed: the Meet me at the London (this one is sweeter but I bet that can be adjusted), warm cocoa (perfect), and the Stay Woke (perfect). The next time it gets above 65° I'm going to get one of their shakes or fun...

I like an Americano with milk. I know it's wrong, but that's how I like it. I've had several cafes refuse to make it for me, which I respect because it shows a love of their product. When I went to 'Liberty Espresso' they told me my order was wrong; I asked if they could make it anyway. They agreed...then proceeded to make me a black American coffee. If you want to be pretentious, at least have the will to tell me to my face. To lie to me about the kind of order you will make me is unforgivable. You lied about what you served me, and I knew immediately. Your name means freedom of expresso and you denied me freedom of choice...