The Human Bean — Restaurant in Eugene

Decided to share a 32 ounce drink with my friend. The customer service guy hears us discussing it and offers to divide it into 2 cups for us.

We accept and he tells me he's not charging for the 2 extra shots I asked for. We chat, he's super sweet and helpful, hands us our drinks and tries to charge us for 2-16 ounce drinks... So $11.50 for one drink.

We remind him we specifically ordered 1-32 ounce drink. I had literally held up one finger at him when we decided to just share. As we talk, a manager busts in and tells us that she'll do us a favor this one time and only charge for one drink... BUT, the next time we ask for it split, we have to pay for 2 drinks. Then "Mr. Offer to split the drink and give us shots free" pipes up that he "also didn't even charge the 2 shots."

I gently inform the manager that it's fine to pay 2 drinks if we order that but she needs to train her reps to not offer two cups when folks order one. AND to not offer free shots if he's going to use it against us.

They did refund partial payment for the second drink with no explanation of what the refund was. He just shoved a couple dollars at us and walked away.

They had the nerve to go back and charge the 2 shots they had specifically volunteered for free.

Off day all over for them. I was shocked 😲. I've literally never had an issue there before and today was amateur hour playing switch the order and charge whatever they can.

The drink was...

Me and coworkers used this location frequently with little incident for several months. However, over the past ~3 months the level of service has dramatically decreased. We constantly have orders being incorrectly made, despite having a handwritten note with our orders clearly written out that we can give the baristas. We could forgive messing an order here or there, but it seems that every time we go at least one out of our four orders is messed up. If this lack of communication between baristas about orders, that a big issue as that's one of the most basic functions the workers need to have- communication orders correctly. It's gotten to the point where orders are messed up to the point of having allergens in them making them undrinkable. When communicating the lack of communication and repeated errors of the orders, the workers did not take the complaint with any seriousness and laughed it off. I am fine with taking things jovially, but it shows a lack of care in the fact that orders have been repeatedly messed up. Its disappointing because we like human bean, being one of the better coffee places in the area, and a local Oregon company, but it is hard to justify continued patronage and we will most likely look elsewhere for coffees. Overall,...

Man, let me first say it pains my heart to give such a low review , as my man and I LOVE the coffee from Human Bean. My Man is from the coast , He gets several drinks a day from the local Human Bean. He will get at least 2 coffees a day. At $9.50 a drink due to his order and shot count we are very picky that our drink is made right. Most of the time this isn't a problem. The workers are usually wonderful and remember us. The drinks are amazing most of the time. Plus, when they arent the workers will happily do what needs to be done to fix the problem. So i bet you are wondering "why the 2 stars then? You obviously enjoy this product and company" that state ment is accurate. The problem is that this location is randomly closed at random times. Today was the second day in a row that the location is just closed. Before yesterday the location was closed at 12, or 3 , or 5 or whatever. Who knows? We plan our days to include coffee. So after driving several times to this location during the normal hours... The hours posted on google... You know, where everyone goes when they want to know the working hours of a buisness. So its super disapointing when we go out of our way for my man's favorite drink , even after looking it up and its...