Domino's Pizza — Restaurant in Eustis

Tonight I used my 60 points for a free one topping NY pizza that showed pepperoni on the pizza. What I got was a cheese pizza but the problems with my orders didn’t just stop there. I had ordered two Chicken Habanero Subs and because this location continues to not out the habanero sauce on the sandwich I asked my brother to check the subs before leaving the store because in the past 99% of the time they had no habanero sauce and are extremely dry. So when he checked the subs sure enough they didn’t have the habanero sauce and the cashier hands him three habanero sauce containers! That’s a great customer service solution. So I have to try and pry my subs apart and put the sauce on myself. Who ever is making the products are not following through with quality control and even my subs were placed upside down. I used to work here and I know the previous owner and we took great pride in making sure we sent out orders accurately and not just placed which ever way we felt like. Corporate really needs to address this store because it’s the worst Dominos restaurant I’ve ever ate at and I’ve eaten at a lot of Dominos but this is consistent on being the worst. Also I ordered the icing for the lava cakes as that was missing. It’s not cheap to eat out and I would think retaining customers would be very important as people are tightening their wallets. When I asked to speak with the manager (Damien) and he offered me credit for the two subs and the icing but refused to make the 60 reward points I’ve spent for the free one topping NY Pizza which I selected showing the pepperoni. You have to spend quite a bit of money to earn these 60 points and he should have made it right and refused. I will have no other option but to call corporate and this isn’t a threat this is about making it right because I didn’t get what I ordered and I’m tired of ordering subs that aren’t made as advertised. I will never order from this store ever again. At least Pizza Hut makes it right when they mess up and this is a fact and they’re a lot closer to...

They used to be really good. But the past couple of months, it’s been BAD. Thing after thing. The delivery drivers are nice, and that’s why the two stars. But for instance, tonight I made my order online. I called immediately after to ask for less cheese on the cheesy bread. The guy said that the order already left. I told him that I literally just pushed submit 60 seconds ago. He argued that it was already gone. I looked at the tracker and said that it said Joe started making it at 7:42 and it was 7:44 at that point. He hemmed and hawed, then finally said the order didn’t go through. I told him I was looking at the confirmation email. He continued saying it didn’t go through. I asked for a manager. On hold for 10 minutes, then manager comes on. I tell him what’s going on and he said that he sees my order right there. I ask that the cheesy bread have half the normal amount of cheese. He confirms and says he will have it done. Food arrives.... my husband’s pizza is soggy with grease, my cheesy bread had extra cheese, and my Parmesan bites were dry. Husband called and talked to manager, who said he doesn’t have an explanation for the gross soggy pizza or Parmesan bites, and that the cheesy bread was already in the oven by the time I told him I wanted less cheese. UMM YEAH because I was on hold for 10 minutes! And even so, since he knows I was on hold for that long because of the incompetence of his employee, he should have just remade the bread. But all he did was apologize for the mixup and hang up. I really really wish there was another dominos nearby. Because this place is going...

This location is the worst Domino's in lake county even other domino's employees say that about this place. They dont even want to work at this location. I drive to the one by the ford dealership bc if there is a problem at this location management doesnt step up to the plate to make things right they let cashier and other employees tell you ... and I quote "it is what it is" today I order the new Brooklyn pizza after trying it a few days ago ... when I received the pizza this time it was an oily mess .... told them I was displeased the cashier laugh shrugged his shoulder and said somthing to a woman which came to the pizza looked at it and said it is what it is .... the managers name was Milan if he's working I would SAVE your MONEY ! I say this bc I watched him make the pizza and he stood by what he called pizza to the end saying there was nothing wrong with the pool of oil on my pizza thank you Milan for a great dinner ... you...