Planet Smoothie — Restaurant in Eustis

Peanut Butter Punch and Mountain Man Crunch made smooth are my favorite smoothies made without the sweetener Stevia. My last visit on March 24, 2025 made my decision to pause my visits for another few months again. This location is a hit or miss. The previous 2 times I have visited this last month were good. This time my Peanut Butter Punch tasted like it had one too many scoops of Whey. It tasted like a bland cold smoothie with a hence of banana. I had already left the store was not driving back. Customer Service is pretty good. I usually have to remind them to enter my phone number for the Planet VIP Rewards Club. Most of the time I have only seen one employee working. This last visit there were two, but I feel one was in training. The store is clean, decor is festive for the holidays and the restrooms have always been clean. ~ Side note, Planet Smoothies are franchised meaning each store is independently owned and operated. With that being said, I have found the prices at this location are $1.50 higher compared to the Altamonte...

I’m extremely disappointed with the experience I had today at this location, specifically due to how rude and unprofessional Karla was. I’ve been a loyal customer here, stopping in almost every single day and spending $20–$30 per visit — not to mention consistently tipping the staff.

It’s frustrating and disheartening to be treated with such disrespect after investing so much time and money at this business. I’ve likely spent $100–$150 a week here, but after today, I won’t be coming back. Karla’s attitude was completely unacceptable, and unfortunately, it ruined what used to be one of my favorite stops.

Management should seriously reevaluate the customer service standards at this location.

In response to the owner. I spent 800$ a month there. I understand your policy may have changed but maybe give a warning before so? Also, she was incredibly snarky and rude as can be. Clearly you’re a terrible owner if cutting corners is worth losing a customer that spends 10 grand a year there...

When the smoothies are made properly, they are great, albeit expensive. However, I have found that even when ordering the same smoothie the flavor and texture is different depending on who makes it. This morning I spent $10 on a smoothie and it is by far the worst smoothie I’ve ever had in my life. It isn't even “smooth” containing chunks of ice chunks of fruit. Even worse the flavor is completely wrong, it is bitter and has an underlying metallic taste. I wonder if canned oranges or peaches are used. Clearly ingredients were left out. Unfortunately, I was already at work when I tasted it and not able to ask for it to be remade. I shouldn’t have to chew or crunch on chunks of ice when drinking a smoothie. Although, this is the worst occasion. Please keep in mind that it has happened several times previously. The smoothies are far too expensive for inconsistencies like this. Down the drain...