Karma Lounge Boston — Restaurant in Everett

We first came in around 7pm and were seated immediately. We were the 1st people inside other than the staff. The couch was comfortable and had a back to it, so we were happy, considering we both struggle with back issues. We attempted to order food off of the appetizer section of the menu and were told they didn't serve food, and we would have to go downstairs to Winners if we wanted to order food. We were a little annoyed but told the server we would do that and then come back up so we could have some hookah and drinks.

We came back up an hour later and the lounge was still empty. We asked if we could have our seats back (or something similar) since the couches had a back to them. We were told that everything was reserved and the only seats we could have were on the round little stools with no backs to them. We asked two more times and were told no and that if we wanted to sit in any section with a couch, the minimum spend was $200.

We ordered several drinks and a watermelon hookah with a pineapple head. Hookah was really good but towards the end, our server put too many coals on, and it burned the tobacco. At that point we decided to get the check and end our night. All of the couches except for 2 were still completely empty and the lounge, for the most part was still empty. Very disappointing that they could not have been more accommodating.

Atmosphere was good, music was good, hookah was good. Beer was a little warm and pricing for the fruit heads is ridiculous ($80...

I came to Karma lounge 9/19/21 at 8:14pm with 7 of my friends for one of my friends birthday. One of my friends was pregnant and threw up in the bathroom.. and security was called asking who threw up. My friend was pregnant and that’s why she threw up. And security had the audacity to ask her why is she at a hookah lounge pregnant. And asked us to go to the rest room and clean the mess up. I was appalled. Of course we refused. We asked for our refund as we were only in the establishment for no more than 15 minutes. I requested to speak to the manager and they stated no manager was there at the time. They refuse to refund us the $175 ($25 each person) we paid because we were profiled for going out with someone who was pregnant. Management should have a serious training with staff regarding matters such as these as customers should not be profiled to go to certain establishments because they are pregnant. This can cause a serious lawsuit future wise regarding...

FROM THE LOOKS OF THE REVIEWS SHUT THIS PLACE DOWN IMMEDIATELY!!!!

DO NOT bother if you want to go to a actual hookah bar just go to Providence I've never been to a hookah bar in MA and I see why I haven't . This establishment had NOTHING no water , no hookah flavors and it was dead as hell lol and had the audacity to still charge me 18-20% automatic gratuity fee. Signs around says no smoking but the DJ or whoever was in the corner was definitely smoking cigarettes lol? the hostess all sit together at a table and share a hookah I thought they were customers but not at all if I'm not mistaken you can leave and come back guess that's the best perk they have to offer🤷🏿‍♀️💀 honestly just save yourself the hassle this place is all about money $20 cover for over-charged hookah, overcharged water boring bartenders everything was lack luster such a waste...