Joe's Pizzeria and Bistro — Restaurant in Evesham Township

We placed our order and were told it would take 45 - 50 mins, no big deal on a busy weekend. When 50 minutes went past my fiancé called back to ask about our order and the girl started to take a new order. When she corrected her we were told that our food left and would be right there, we live a few blocks away so should have been a few mins.

10 mins goes by and we call back again and were told again that the food left and should have been there already. Our delivery guy When he finally got here over an hour later said he just got back to the shop and was handed our food and told to drop it off right away, so our food never actually left when they told us it did.

Our fries were cold and soggy, the chicken parm long roll was soggy and falling apart at the bottom and the chicken cutlet on one half of the roll had almost half the roll with nothing on it. All the chicken was piled to one side, nor shifted in delivery.

We called in to make a complaint as we have been ordering from there since they opened along with ordering from other pizza shops in the area (as most people do). The manager gets on the phone and when my fiancé explains the long wait, he immediately gets an attitude with her, very unprofessional and not customer friendly. She then tried to explain the situation and still receiving an attitude so she gave one back, naturally. Extremely rude and does not know how to talk to customers. He explained the girl is new and had issues putting in the order after hanging up during the initial call, ok but we should not be penalized for training issues and you also cannot go by the order time in the computer is she put it in well after we actually called.

She hangs up on the manager and I called back and asked to speak to the manager as well. I explained I didn't like the tone he took with my fiancé and he replied he didn't like the tone she took which was after he was very nasty with her in the first place. I tried to explain the situation and was met with more combativeness and attitude. Stating the order was not over an hour because he is looking on the computer now, as explained before the girl had issues keying in the order, not our fault.

I explained the fries were cold and soggy, the bottom of the rolls were soggy and falling apart, he stated its all part of delivery. I said we'll we never had this problem before from there or other shops. This is usually from food sitting there being warmed and waiting to leave. He begged to differ.

This said, they are extremely unprofessional and have no customer service at all. We will no longer be ordering from...

I have written two reviews in my life on google, one of which was a great review, so you have to be a disaster to get a bad review from me. Being from Medford, only going to Brancos and Riviera, we were looking for another place to regularly get pizza. Joe's gets two stars ONLY because the pizza was good. So let me explain how I got this pizza. When calling, I was put on hold and hung up on 3 TIMES! On the 4th, got through and placed an order. Just for the record, they charge 4 dollars for a topping on only half the pizza. Clearly they never seen any other pizza menu pricing. Half topping/half price. To top a FULL pizza anywhere else is 2.50 or less. Pricing doesn't usually bother me, whatever, but the Mrs decided to call back and remove the topping since it was a rip off. Not only did they not have the correct order the girl confirmed to be before I hung up, She was placed on hold and hung up on TWICE before she reached them. That's a total of 5! When I first hung up, I was told pizza would be ready in 30-45 minutes, when she called Joe's a minute later, she was told 15 minutes it would be ready. What? The pizza was actually ready when I got there. However, with ONE computer at check out, I had to stand there for an additional 10 minutes, while one girl took 4 different phone orders, while my pizza sits on the counter getting cold and the other girl just looking at me waiting for the computer. Does this place even have a manager? Or any kind of training in place? I'm big on restaurants getting second chances because they all can have a bad day, but this one may be tough. We shall see. Get it together. This was a simple pizza...

I had a very unfortunate experience with Joe's Pizzeria this week where I was treated improper, spoken to hostile, and blamed for my order being incorrect. The Manager named Cliff was very hostile, condescending and very rude in his tone in addressing my concern with the food being incorrect. He also mistreated me in front of other customers and staff members. This is not appropriate for a public restaurant. As a member of this local community and someone that has spent my hard-earned money with this restaurant this is not how I would expect to be treated. I will be elevating my complaint to the state BBB. Taking accountability for a mistake made by yourself or a team member is not a common thing anymore and based off other reviews I am reading the past few months Joe's has more than a few complaints about customers being treated rude by the manager(s) when their order is incorrect or not quality. They expect you to pay for it and you have a right to ask for quality service. Joe - your manager Cliff lacks leadership skills, communication skills necessary for this role and treated me unprofessionally. I am hoping this is not a reflection of you, your values and your company. This is something you should fix before you face legal claims as a result of a customer experience that escalates while interacting with your manager on the phone or in your restaurant. *We need better than this for the Marlton Community and all Customers regardless to Race/ethnicity, age, gender should all be treated equally, without bias, and receive professional service. ** Thank...