Old Southern BBQ Excelsior — Restaurant in Excelsior

This place is a joke! We ordered a to-go order. Waited next to the cash register for over 45 minutes and then were told that they were out of brisket. During this time, people that ordered after us not only got their food but finished eating and actually left! Clearly they lost our order, then finally someone came over and told us they were out of brisket. We asked for a refund since that was what we came for. A few days later I checked my credit card statement and no refund was ever issued. I called the restaurant and spoke to Greg (manager) and he said I needed to wait a few more days for the refund. He also rambled on and on about how it’s “normal” to run out of food when I told him my story, no tel apology was given for our wait or the issue with the refund. I waited an additional 7 days, and again, no refund. I called Greg again and this time he said he would “pass it on”. What does that even mean? He didn’t take my name or my number and I had to insist that he take down the ticket number he didn’t even ask for it. Today, I actually went to the restaurant and saw Greg. He was pretty much hostile towards me, and again, no refund. I don’t see how a business can charge for something that was never received- in my world that is called stealing! What a complete...

Food was good. We got the Southern Sampler from the smokehouse packs section. It was rated 1-2 people, but definitely will feed two people. Ribs were good, and the chicken and pulled pork as well. The Texas hot link sausage was very good The brisket was a bit fatty, so a little disappointing...but just a little. The original sauce was good, but the Chicago fire was better. The southern gal was the least spicy. You DEFINITELY need extra sauces as they give you only two small-ish sauces included. About 4 total was roughly good for that sampler. The max & cheese was good, not amazing, but the muffin top corn breads were moist and soft. Didn't need butter, but it would have been nice (not provided). Our friends got the pork sandwich and they though it was quite good. A great option if you are hankering for BBQ when in Excelsior, especially if you are over at Excelsior Brewing! It is pretty easy set up with the pick up window on the side of the building so you can avoid needing to go into counter area. Just a 1-minute walk from Brewery to pickup window! Lots of people were picking up and taking somewhere else! There appears to be inside and outside seating on sidewalk, but basically counter service from what...

Oh, my LAWD. We had the opportunity to pop into this newly opened location and let me tell you...GO. The BBQ was smoked to absolute perfection! We met the Pitmaster-there is a lowered counter right in front of his smokers that let us chit chat with him as he was doing his magic! It was so cool!! Ribs: Staaaaaaap. Juicy, nice pull, beautiful smoke ring...savory, I felt like a judge on one of those TV shows, and these were the Best in BBQ Grand Prize! 200/10 (yes, that is 200 out of 10, just trust me.) Hot Links: I want to also mention the Hot Links. Now, I can tell you that up until this moment, I have not ever given a second thought to any type of smoked sausage, anywhere. Today, these Hot Links have changed my world. They are FIRE. Again, 200/10 Location: They are located just steps away from lakeside, plus they deliver to you whilst you lounge on the beach dreaming of BBQ ribs (because I...