Wendy's — Restaurant in Fairborn

This location is absolutely horrible! I just cannot comprehend what can possibly take so long. I have been here 5 times since July and every time I have never waited less than 40 minutes. It doesn't matter if there is one person ahead of me or 10. Every single person who tries to order just sits there for at least 10 minutes before they even come to take your order. Once I came here for my daughter and sat at the order window for 20 minutes. No one answered me and there was about 5 or 6 employees all sitting out back smoking at once. So I went into the restaurant and no one was there. They were all out back together smoking. They also saw me because you drive right by them and sit at the window they were looking at me the entire time and no one went inside to help me. Once they finally came in they asked me "how did you get in here?" I said the door. He said it was supposed to be locked. This time I have waited 20 minutes so far and we haven't moved once. An employee came out back looked at this huge line and turned around and walked back inside shaking his head and throwing up his hands. This entire location needs all new employees or just needs shut down. Even when you FINALLY get the food if you wait that long, the food is usually wrong and cold. Then they keep the doors locked so if you want it fixed you have to wait for another...

Never once ever have i had a positive experience with this wendy’s, Ive worked fast food for a long period of time so I understand that working in the food industry can be a pain but it’s food places like this wendy’s that puts a bad name on to every fast food worker. Every time i’ve came to this wendy’s i’ve had to wait for long periods of times just for my food to sometimes not even be hot? how’s that even occur? secondly i don’t think once they’ve gotten my order correct. The last straw was this night me and my family ordered 3 combos (which is a lot of food to be honest) and after being told to park I sat and waited. After I was given my food ai noticed my sauce wasn’t in the bag so i went in and asked for some no issue. But when i got home..tragedy struck…not only was one of the burgers messed up but all 3 and there was only one fry in the bag. Now I can understand one of these mistakes waiting a long time or a messed up burger or maybe no sauce but all of these…it makes you question your life choices. Anyways what i’m trying to get at unless you are ok with wasting time cash patience and sanity please i beg do not go to...

I'm frequently in the area of this Wendy's and thought I'd stop by tonight. After a fair wait time in the drive-thru, I ordered regular ten-piece nuggets and a spicy chicken sandwich. The order on the screen was correct, but when I paid and got my food, I somehow wound up with spicy nuggets and a grilled avocado BLT chicken sandwich that had gone so cold that the cheese on it had hardened. I didn't think to check my order before I left the location, so I am stuck with two things I didn't order. I ate the nuggets, but every aspect of the sandwich was terrible. What's worse is that I tried to call the store, but the woman who took my payment failed to give me a receipt, so I can't even tell the manager what order number I was!

This is the last time I'll go to this location. The only way I've ever received my order exactly the way I want is when I order one thing. If I order two or more items, something will be wrong and/or it will take 20 minutes to get it. Throw in subpar customer service most times I go, and I've had enough. If I'm in the area, there are other options that will do better for my...