Big Buns — Restaurant in Fairfax

Very, very meh and not worth the price.

At first glance, the place seems large, contemporary, and priced to be excellent. Unfortunately it was none of those things. To start, there were about 4-5 tables indoors and outdoors with a few bar style seats so if it were any sort of crowded, there wouldn't be enough seating. Next, I got my order to go and paid almost $30 for a burger, fries, and soda. I ordered a "Mexican coke" which was a separate item on the menu. After I paid, I was given s plastic cup and reminded the cashier I got the Mexican coke, she said "oh we don't serve it in bottles anymore" because it was just another fountain drink.

Second, when I wanted to just have BBQ sauce rather than BBQ mayo sauce, I was charged extra even though it was just a replacement. For $14 for the burger, a replacement sauce should have been free.

Third, the food quality did not match price. The specialty burger was mediocre and salty. The ($9) truffle fries were vaguely tasteful and a very small portion. And the Mexican coke was just a fountain soda flavor.

Fun name and cool looking building isn't worth it. I'd much rather have five guys or any other fast service burger for a...

Yesterday, I placed an order as I typically do on a daily basis. However, to my disappointment, the ranch dressing I received was different from my usual preference and did not meet my expectations. Initially, I assumed it might have been a simple mistake in the preparation process, and I was understanding, thinking, "it's okay, everyone makes mistakes."

To my dismay, today I received the same unsatisfactory ranch dressing. Concerned, I decided to contact the establishment. During the conversation, I discovered that they were aware of the quality issue with the ranch dressing but continued to distribute it to customers. Despite their knowledge of the problem, the proposed resolution was merely a replacement of the ranch.

Given the situation and the lack of proactive measures to address the quality concern, I have decided that I cannot continue as a customer of this establishment. I value consistency and quality in the products I receive, and unfortunately, this recurring issue has led me to seek alternative...

I was excited and had had high hopes for this place. It was sorely disappointing. The establishment is poorly run and the staff does not know what they are doing. I saw 6+ employees and there were maybe 2 customers. Even management just stands around. We got an anniversary burger salad, a burger, cajun fries and a shake. It took nearly 20 minutes before they even started to make the shake. They packed the to go food with no napkins or utensils. We discovered as soon as we got to the car that the fries were cold.

The food was ok... Way too much salt. I got charged extra for what they called a "salad". It was a burger on about $0.25 of shredded lettuce.

The costs for the above was $44.50. We could have gotten 2 burgers with 2 sides of fries at a nice restaurant like Coastal flats with a dessert and would have paid less with tax and tip than we did here.

You can get a burger at Ruth's Chris for $16.00.

At this price point and poor service, I don't see this place staying...