Subway — Restaurant in Fairfield

I've been going here for awhile now. Off and on for years actually. Normally I have no issues. However, today they gave me the wrong order for the first time and got my sub mixed up with someone else's. I drove all the way back to work and found out it's not mine. I drove back and explained the situation and was directed to someone higher up. I again explained to her what had happened. She apologized, which is fine and what you'd expect, but that was it. No offer to go above just remaking the sub. I've been in sales and retail customer service for 28 years so maybe my idea of great service and making things right with a customer differ than others but I was waiting to see if she'd offer my money back or a free sub on my next visit for the inconvenience. Something! But no. Luckily the owner ( I'm guessing ) overheard what happened and then offered my money back.

I said thank you. Meanwhile the woman who had started to remake my sub proceeds to stop making it and puts everything back as if that's the end of it. I said, um.....I'd still like the sub please? She gave me a look of, seriously? I asked her if remaking the sub but refunding my money for the trouble was too much. She said no it was fine and again apologized and made the sub.

My point here is simply this. I get that people are human and make mistakes. Yes it was a hassle to drive there and back twice while off the clock to fix what happened. But it's not that so much as how the business makes it right for the customer. They need to go above and beyond to make sure the customer is reasonably satisfied and will return. Giving me my money back and making my sub again for free was great. But it's what I would have EXPECTED them to do. I shouldn't have had to ask for that kind of customer service fix. It should have been automatically done that way to remedy the issue. That was disappointing. But I did get the new sub and my money back so I'm...

I ordered online and came to pick up my order. When I got home, I found that the sandwiches were NOT what I ordered (yes, I should have opened the packaging before I left, but we should be able to expect accuracy). I called and Tina said they will remake them and to come pick them up. I told them I couldn't be there until later, since I had no time and needed to return to work, in which they agreed to make them around 5 when I could arrive. I got there a bit early at 4:45 and the sandwiches were ready at the pickup shelf. I noticed they were cold and the employee admitted they had been there since noon or so, so they lied and didn't make them at the agreed-upon time. These sandwiches had mayonnaise-based sauces on them and could get someone very sick. They agreed to remake them, but were out of the ghost pepper bread. The proper sandwiches were remade (sans the correct bread), but didn't have the extra ingredients that we requested. I'm not returning here again. This place is now a joke to me and the wife, in which we say we're traumatized every time we see a commercial for Subway. I only gave two stars because they were willing to remake them, even though it still wasn't just right. Tina needs a lesson in proper food handling as well as listening. The Subway at 4820 Dixie is just as bad. Perhaps they are managed by the...

I regularly order subway for our company but after my last experience at this specific location, I wont be ordering here again. They were just sitting around eating food listening to music with little care that guests were waiting in line. Then while ordering, the veggies they had were gross and old looking with no others to chose from. Finally, when I asked for a sauce for my sandwich, the man acted like he couldn’t give me any and sat there and laughed looking at his buddies when I asked again. The three of them then sat around with confused looks on there faces as I sat there bewildered as to what was so funny. Subway should be embarrassed to have this branch. My company will not be going here again and I suggest others...