T4 Fairfield — Restaurant in Fairfield

The building itself is small on the outside but opens up splendidly on the inside. The workers are quick and efficient in the back, but it does take a little while to be noticed when you stand behind the register. Not too long mind you, but there's a bit of standing around and waiting involved. The service itself is great. The workers know the menu and they're fast with the machine and pay. Also, they serve orders fairly quickly and when they announce a name, you hear it. Also, I think some of them manage to remember faces, which is impressive. The music they play inside is great, whomever the DJ is, they've got skills. The menu is small enough to glance at but large enough for a healthy variety of choices. The food is delicious, the cook must be a steal from some culinary institute or restaurant with enough stars to be impressive. The problem, the decor looks like its been through a storm. The place isn't dirty, it's just... used. The couches are ragged and torn, the seats are still piled up on one another, the tables are scuffed and bruised, and the rug at the entrance looks like it's been used by a fairly large dog as a plaything. The place really needs a remodel, a face-lift, a redesign, whatever the word professionals use about changing the inside of a...

I ordered at 8:06pm an hour before this place close, I ordered 2 drinks with boba. Picked it up, had no issues. When I get home, I realized that only one of my drinks had boba. I really like boba, it’s the whole reason why I go to boba places. Upon realizing one of my drinks didn’t have boba I tried to call them to see how they can make things right. This call was at 8:35pm, 25 minutes before they close. I called 3 times to no avail. They must’ve been busy, I thought. So now I drive back, upon arriving the place was empty no customers in sight. When I get there, they inform me they had no more boba left. They let me know that there was only enough boba for 1 drink so the other drink couldn’t get it. When I asked for a refund on my boba, they said ”we can’t do that”. So instead, they made me a new drink with a substitute for boba. This is the reason why now I will now travel 10 minutes instead of 5 minutes to a different boba place. They seemed annoyed rather than apologetic. This place will no longer get my money and I’ve been going here for half a year about 2 times a week (I really like boba). Btw when I picked up my order, they didn’t inform me that 1 of the drinks didn’t have boba even though I paid for it. Never again will I waste my time on this business, not...

I want to like this place so bad. I've been here at least four times now and it gets worse and worse. I've worked in customer service at Starbucks for 6 years; I know customer service and I know health code. The drinks have become worse each time. I just purchased a taro milk tea with panda pearls which were advertised at fifty cents but I was charged separately for the types of pearls totaling to a dollar extra. The cashier made no attempt to explain it or get a supervisor. My drink, supposed to be iced, is still warm. I've ordered chicken and takoyaki here. The chicken is good, but dark meat which is cheaper and greasier. Last week I waited 45 minutes for it. I received nothing as an apology or a refund. The takoyaki was absolutely disgusting and I ate two of six before throwing it out. Because the customer service is so awful, I mean the worst I've ever seen I didn't bother saying anything and just regretted another visit. Seriously. I want to like you guys, I do. I wanted to become a regular but your workers don't smile, don't talk, and don't know what they're doing. And I just saw a guy sneeze and not wash his hands. Maybe I'll come back and try you guys again in six months when you've all had more experience, but I get more and more...