DOVIS BEST RESTAURANT & BAR, CYNDY'S SEAFOOD — Restaurant in Fairland

Terrible experience - would not recommend dining in.

I visited Karen’s Seafood yesterday because my friend and I were craving a seafood boil, but from the moment we walked in, the experience was disappointing. The bartender, Chris, was incredibly rude, arrogant, and disrespectful. Instead of greeting us, he called out my friend by saying, “Oh, you’re the girl whose card doesn’t work” — a completely false and inappropriate comment, especially considering it was our first time at the restaurant in months.

Chris paid far more attention to what appeared to be regulars than to us. We never received a simple hello or a “Would you like a drink?” — basic hospitality that any paying customer deserves. I had to flag him down just to get some attention, only to be met with a rude “I’m coming.” Even after that, he was dismissive, inattentive, and continued making slick comments throughout our visit.

The only person who treated us decently turned out not even to be an employee — just someone helping out!

What made matters worse was when it came time to pay. Chris gave me a bill with one total, but when I checked my receipt afterward, I saw my card had been charged a higher amount, with additional items I did not order. When I raised the issue, instead of apologizing, Chris had an attitude. They ended up getting a manager (or supervisor) to fix it, but my card had already been charged. The only thing they offered was $10 cash back, which wasn’t even the full difference. At that point, I was so aggravated, I just took it and left.

The food was not great either. The sausage in the seafood boil tasted questionable, the crab legs were overcooked, and the crawfish tasted old. I’m honestly just thankful I didn’t get sick.

Overall, the customer service was terrible, the food quality was poor, and the environment was uncomfortable. It’s no wonder the place was half-empty. I don’t know how they are still open. I had ordered takeout from here once before and it was passable, but after this experience, even that feels risky.

I will never return, and I highly advise others to think twice before spending...

Updating to add other things we've tried. The Cajun fries are the bomb. Weirdly enough, I think I had a totally different regular fry than either the first time (when they were perfect) or my second time (when they weren't amazing). Last night they were kind of in between but the Cajun fries were perfect. Maybe they have an inconsistent fry supplier? Not sure.

Anyway. They added a barbeque pork appetizer, and for $6 it's a great deal. It could easily have been a meal for me if I ate it all myself. I really like the sauce, and the pork itself was also tasty if maybe a teensy bit dry on the inside (the sauce very much helps with that). I totally want to try the bbq spareribs next time but the pork was very satisfying.

Still love the shrimp and catfish baskets, we ended up bringing half of it home. They have a bunch of smoothie flavors so sometime when we don't order an appetizer I want to try one. Hubby had a couple of the old fashioneds, and liked them once he stirred them a bit - they use sugar instead of simple syrup so it fell to the bottom. The diet pepsi from the fountain is...

This was my first time at this restaurant, and I went to celebrate my husband’s birthday. From the start, the experience was disappointing. I told the hostess it was his birthday, hoping for a warm welcome, but she just looked me up and down, said nothing, and started walking away. We assumed we were supposed to follow her. She seated us, handed us menus, then the drink menu fell on the floor, she made no attempt to pick it up, I did.

There were only two other tables occupied, yet we were completely ignored. The hostess was busy with one table, another server was handling the other, and neither acknowledged us again. After sitting for 25 minutes without even being asked for drinks or water, we decided to leave.

As we walked out, the male server was standing at the register. He didn’t say goodbye, didn’t ask if something was wrong, didn’t even look at us. For a restaurant experience—especially for a birthday celebration—this was incredibly disappointing. Absolutely the worst customer service I’ve ever...