Gunselman's Tavern

Possibly the worst experience my girlfriend and I have ever had going to a recommended place in her area. First off , the only good experience was the hostess. She was prompt and polite. But…. Everything after was so unorthodox and lack luster. After the hostess sat us … we waited 10-15 minutes before any service greeted or presented us with a menu. We then ordered some waters to start , that took 20 mins…. (At this point we are counting the clock. Because we have been here a half hour already….. and nothing). When she finally came back we had ordered cheese fries for an app…. At that point we had noticed our water tasted weird and that our cups were chipped (badly) and had things floating in the water. We wanted to tell the server but yet again we hadn’t seen her for over 15 mins. Our app arrives and we finally get to tell another server about the water. After, Our server finally comes back and we order food at this point. We didn’t even bother ordering alcohol because we were certain that would take forever aswell. So then our food comes and it’s a complete mess. I ordered the Big G which is understandable… but I ordered the burgers medium and I got well done. Then I look over to see the disgust on my partners face. All the juice from her burger came out on the plate after on bite and left a red and grease puddle that was a clear sign her sandwich was over cooked. She ordered the Beast med rare. She got a well done hockey puck. With the consistency of carpet. We both agreed that this isn’t the best burgers in Cleveland and that you all clearly have a spam farming fan base. Still in this moment we maintained our composure . When we were finshed or as finished as we could be. Our server took our plates. Then 20 minutes later our server came back and asked if we wanted desert. We said no. Then 20 minutes later finally brought the check . Then it sat on the table for over 15 minutes . So I got up and assumed we had to check out at the bar or front desk. This wasn’t the case but someone helped me get the check along. About 3”20 mins later she finally returned with our receipt and we were Finally free to go home. We defiantly felt like we were trapped in your restaurant and the food was the same par as an Applebees…..